User Interface Specialist

SUMMARY The User Interface (UI) Specialist is a non-technical position responsible for design, functionality, documentation and implementation of everything impacting the customer experience: public Web sites (sales and service), internal agent sites, and consumer emails & policy documents. He or she will create UI design proposals/wireframes, gather usability input, work with Designers to create mock-ups, produce detailed feature specifications, and work closely with software developers and stakeholders to manage the implementation of these features.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

?  Analyze business requirements from other departments for UI impact and rapidly iterate through UI design proposals to meet these requirements.

?  Work with all departments to ensure UI proposals satisfy business, rating, compliance, legal, performance, technical and other needs. 

?  Work with Creative Services and Production teams to produce copy, designs, and mock-ups to support your proposals.

?  Write clear, concise, thorough, detailed requirements.

?  Manage implementation of proposals from requirements? sign-off through Development & QA cycles to production.  

?  Responsible for end-user acceptance testing of site changes to confirm deployment.

?  Utilize creative problem solving and negotiation skills to resolve issues, manage timelines, and deliver a quality product.

?  Advocate usability standards and customer experience in all areas.

 QUALIFICATIONS / EXPERIENCE

?  1-3 years Web site experience, preferably in consumer services

?  Ability to rapidly conceptualize new designs impacting multiple platforms, and iterate through multiple versions

?  Exceptional time management skills

?  Very strong project management skills; ability to effectively manage several large projects concurrently

?  Very strong written and verbal communication skills

?  Understanding of current Web trends, browsers, and Web usability best practices

?  Negotiation skills and ability to direct cross-functional team members

?  Aptitude to learn new technologies

?  BA/BS degree required

?  Photoshop, HTML, and/or Dreamweaver knowledge a plus

 

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