Sr. Customer Service Representative

The ideal candidate will be responsible for performing senior level customer service activities for customers regarding gas turbine powered aircraft, technical troubleshooting and problem solving.  Responsibilities include:  Assist in training/work of lower level CSR?s by performing the role of a senior.  Manage client engines through company maintenance/repair processes by providing: primary (written & verbal) customer, shop and engineering communication; tracking engine movement; and generating & presenting cost estimates.  Works closely with areas such as Sales, Operations, Engineering, QC, Materials and Finance to ensure both customer & company requirements are met or exceeded.  Creates or reviews detailed analysis of such tasks as: log books; work-orders; product/engine input; work-order cost estimate/proposal completion; gross margin analysis; invoice review; and service bulletin/O.E.M. review.  Accomplish duties in such a manner as to present an image of professionalism to the customer and their agents that is the embodiment of service assistance in conforming the results of the repair/maintenance activities to the manufacturer's approved modification specifications in engines and related accessories

MINIMUM REQUIREMENTS

College degree (Associates or Bachelor?s) or high school graduate with technical training and knowledge normally achieved through graduation from a university, trade school or military aircraft maintenance program, or an equivalent apprenticeship program with overhaul shop knowledge.  Should have a minimum of 5 (five) plus years related aviation sales/customer service experience in the aviation industry.  Must possess basic accounting skills. Should be able to demonstrate PC proficiency in MS Word and Excel as well as learn any corporate or industry software used by the position.PREFERRED REQUIREMENTS

A&P license preferred with well-developed technical knowledge of specific types and models of aircraft turbine engines.  Must possess strong and effective written and verbal communications skills as well as fluency in Spanish.