OEM Support Engineer-Immediate Need

Perm position with a very well known international company. Must fill by the end of July!

 

Duties:

1. Pre and post technical support of optical disc drives for OE customers. Requires experience with computer manufacturers and ODD technical engineering experience. Interaction with team*s internal engineering team and sales team.

2. Must have the ability to test and reproduce reported failures of optical disc drives, and subsequently create, document and report results. Failure analysis and technical analytical skills necessary.

3. Schedule, track, and oversee the FA testing of reported field and line failures of client's optical disc drives from OE and aftermarket customers. Interaction with client sales administration team on return authorization process.

4. Pre and post technical support for client*s aftermarket optical disc drives. Familiarity, and experience with DVD/BD authoring, and playback software.

5. Proactively develop plans of action regarding technical responsibility to customers. Strong initiatives required in understanding and aggressively anticipating customers needs/request. Excellent follow-up skills required.

6. Provides training and support on the features and specifications of client optical disc drives. (Internal and external)

7. Testing of third party software for bundling with client*s aftermarket optical disc drives.

8. Establish strong relationships and communication channels with client*s OE and aftermarket distribution customers.

Education:
Bachelor*s degree from an accredited college or university, majoring in Electrical engineering/Electronic Technology or equivalent experience

Experience:
3 to 6 years of technical support/engineering experience in Optical disc drive technology.

Please send resumes to