Print Services Coordinator

Discover an exciting career with ADVO, Inc., the nation's largest full-service targeted direct mail marketing company, serving the business needs of over 17,000 clients with customized Microtargeting? solutions for their marketing communications needs. With annual revenues reaching $1.4 billion, you know us best as the company that provides you with ShopWise brand value coupons and advertisement flyers for some of your favorite stores and restaurants. We are also the proud sponsor of America?s Missing Child Card Program which has successfully located 141 missing children to date.



POSITION PURPOSE:

To understand ADVO?s business, including its products, processes, capabilities, language, policies, and procedures as well as a basic knowledge of the print industry to assist Sales and clients with the development and execution of print orders. Maintain integrity of internal data to ensure accurate reporting of print revenues and expense. Daily interaction with internal and external clients to ensure A+ processing.

PRIMARY RESPONSIBILITIES:
Utilize knowledge of ad design, print, and ADVO?s print processes and systems to ensure that client print orders are properly executed from the initial creative stage through the final printed piece.
. Prioritize assigned ADVO orders and/or proofs in order to maximize department efficiency.
. Contact Sales/CS/client to resolve issues and/or gain clarification as required. Communicate
improvement opportunities to Management.
. Review client art for adherence to production specifications and guidelines for acceptable
advertising (ADVO & government).
. Respond to communications to ensure that all client requirements are met for each promotion.

Provide support to Sales and clients via print/ad design consultation and education of technical processes.
. Communicate directly with clients on artwork preparation/submission, proof/printing requirements,
and other technical or procedural support.
. Make recommendations on product selection, layout, creative and design.
. Participate on Sales calls as requested.
. Gather feedback to drive continuous improvement.
. Partner with on-site technical support concerning technological issues for sales and clients.

Utilize all capabilities of the Job Tracking System (JTS) to enter, track and report client order information.
. Accurately validate all orders to ensure proper distribution of revenues and expenses.
. Ensure timely processing of all orders for proper purchase order generation.
. Apply all appropriate additional charges to ensure accurate client billing and reconciliation
of revenue and expense.

Maintain/build thorough knowledge of internal ADVO processes and general knowledge of print industry.
. Cross train with other depts. (Sales, CS, and Ops) to ensure complete understanding
of the input and output of the Print Services portion of the Service Delivery Process.
. Maintain understanding of ADVO/vendor products, capabilities, rates, etc.
. Complete basic training on current Macintosh programs utilized within the print process.
. Partner and cross train with on-site vendor to ensure client satisfaction.
. Demonstrate ability to adapt to changing processes due to improved efficiencies proposed by
management or on-site vendor.



KNOWLEDGE & MINIMUM QUALIFICATIONS REQUIRED:
. Strong Customer Service experience and the ability to work with internal Sales Reps and Graphic Artists
. Good understanding of the print industry
. Bachelor?s degree or equivalent experience
. Capable of acquiring a thorough knowledge of internal workings of ADVO
. Excellent written and oral communication skills
. Organizational skills, team orientation and detail oriented
. Ability to handle multiple tasks, troubleshoot, and solve issues
. Knowledge of 4-color printing/graphics process
. Working knowledge of desktop publishing software (Quark Xpress, Illustrator, PhotoShop)
. Basic PC knowledge



We reward our employees with a competitive compensation package, outstanding benefits and the opportunity to learn and grow with an industry leader. Equal Opportunity Employer. M/F/D/V Committed to diverse work force. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Visit our website at www.advo.com
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