Account Representative- Dallas

General Job Summary

Responsible for helping customers manage inventory and maximize online marketing efforts, transfer/upload collected automobile information to CDM online, and training the customers? employee(s) on the proper and effective use of the AutoOffice? program.  Maintain existing customer relationships and promote and cross-sell other CDM products and services.

Job ResponsibilitiesTravels to/from customer locations and services customer accounts.Performs accurate input of automobile data in an efficient manner, takes photographs (including ?staging? as required), and prepares (prints and applies as required) window stickers and buyer?s guides.Manages customer relationship to verify that the customer is satisfied with the level of service provided including frequency of visits and timeliness and accuracy of services, and to ensure a continued business relationship between the customer and CDM.  Educates and trains customer staff on various CDM products and services, with extensive and detailed training on AutoOffice?, and promotes and cross sells all other CDM products and services on a regular basis.Utilizes productive thinking and self-discipline to develop and maintain effective route planning strategies in order to maximize time efficiencies and complete scheduled customer visits on a daily, weekly and monthly basis.Achieves budgeted revenue per month and/or number of automobiles serviced; prepares all necessary and/or required reports as requested.Maintains the customer?s property in a well organized and professional manner and observe all of the customer?s policies and procedures.

Required Skills, Attributes & EducationHigh School diploma or equivalent and one year of experience in a customer service function, and a general knowledge of automobiles (makes, models, engines, accessories, etc.) or the ability to learn; or the equivalent combination of education and experience.

Physical Requirements


Must be able to: 1) perform normal levels of non-strenuous daily activities (including light physical exertion); 2) routinely lift up to approximately 25 (twenty-five) pounds; 3) perform moderate to strenuous daily physical activity of a productive/technical nature (including moderate to heavy physical exertion); 4) fully access (ingress and egress) automobiles of various sizes and styles; 5) demonstrate and possess manual and dexterity skills sufficient to carefully and proficiently drive automobiles of various sizes and styles; 6) demonstrate and possess manual dexterity skills sufficient to reach and handle items normally found in a typical ?office? workplace environment; and 7) work at a normal level with the fingers and hands.  Must also have (correctible) close and color visual clarity/acuity and otherwise possess normal levels of physical agility, physical strength and endurance.

 

?Lot Porter?  ?lot attendant?  ?security officer?,  ?security guard?, ?deliver driver?, ?taxi driver?, ?field rep?, ?landscaping?, ?door to door sales?, ?valet?, ?car detailer?, ?construction?,