Auto Center Manager

Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.

The Auto Center Manager role ensures consistent, timely and accurate service delivery to customers by building a high-performance team and following established company processes and procedures.

Qualifications
To fulfill the primary responsibility of focusing on each customer, the auto center manager must:
- Perform as the primary customer service manager when in the center and, when absent, ensure that a customer service manager is on duty during all hours of operation.
- Focus selling, service, and support teams on constant, timely and accurate customer care.
- Deliver Speed & Expertise to the customer through day-to-day execution of all assigned duties by store teams.
- Assess service shortfalls and breakdowns quickly and put teams in action to remedy them immediately.
- Recognize, encourage and acknowledge excellent customer service.
- Demonstrate intolerance for substandard performance, taking appropriate corrective action.
- The auto center manager's job requires: One to two years of similar work experience and a valid drivers license. Prolonged standing and walking. Extended work time, typically 10-12 hour days and regular/frequent weekends. Ability to handle stressful situations. Extensive spoken communication in customer and associate relations

Benefits
As a Sears professional, your career path options will be determined by your performance as well as your desire to advance further within the Sears organization. You'll also get some of the best benefits in the industry:
-Medical, Dental and Legal Plans
-Flexible Spending Accounts
-Associate Discounts
-Group Universal Life Insurance
-Long-Term Disability Insurance
-Long-Term Care Insurance
-Business Travel Accident Insurance
-Short-Term Disability
-Vacation/Personal and National Holidays
-WorkLife Solutions


Sears is an Equal Opportunity/Affirmative Action Employer.