CR Writer

Job Description:
Job Summary:

Reporting to the facility designated Manager, inspects vehicles for damage, missing parts, and mechanical problems upon arrival at the auction. Complete required inspection paperwork promptly and accurately. Perform all additional duties assigned by the facility designated manager. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times.

Responsibilities and Duties:

1. Provide prompt and courteous service both in person and on the phone. Maintain a professional appearance and neat work environment consistent with company policy.

2. Ensure that customers receive prompt, courteous and efficient service from all employees.

3. Resolve any customer complaints in a friendly, courteous manner and advise the facility designated manager of all serious complaints or incidents.

4. Maintain current information on manufacturer updates and changes concerning vehicles.

5. Complete inspection of arriving vehicles for damage and ensure vehicles inspected meet the program standards as defined by the account or contract. Complete end of term (E.O.T.) returns. Notify facility designated manager when a vehicle does not meet the standards as defined by the account or contract.

6. Maintain a working knowledge on improvements and changes concerning body shop labor; maintain knowledge of current rates, labor and parts charges to ensure that repair orders are completed correctly.

7. Submit completed condition reports to the facility designated manager by download from hand-held device or submission of written report.

8. Ensure proper follow through on all directives, bulletins, schedules and reports from auction management and corporate sources. Maintain a good flow of information and communication with all personnel.

9. Monitor all shop area conditions, vehicles, property and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety.

10. Maintain good operating condition of all equipment. Advise the facility designated manager of all equipment breakdowns and maintenance immediately.

11. Make sure all shop conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee or customer accidents, injuries, and loss or damage to any property. Report all incidents to the facility designated manager immediately per auction policy.

12. Practice and promote teamwork at all times. Set a good personal example of attitude and performance.


Educational Requirements and Qualifications:

High School Diploma or GED, a basic knowledge of automotive components and basic computer skills preferred. Must be qualified to operate a motor vehicle and possess a valid driver's license.

Physical Requirements:

The physical activity requirements of the position are Light to Medium Physical Work. (Refer to Policy HR-200 for definitions)

Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. (Refer to Policy HR-200 for definitions)

Physical Working Condition:
This position is subject to inside and outside environmental working conditions including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, body shop, painting and cleaning chemicals; and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with body shop and paint operations .

Searchable Keywords: CR Writer / gj-mo

Years of Experience Required: Entry Level