Parts Manager - Harley Davidson Dealership

Brand new Harley-Davidson dealership, on San Antonio's westside, will be opening November, 2006. Our 40,000 sqft, state-of-the-art, full-service, dealership (under construction) will be located on a 7.5 acre campus.  Enjoy year round riding, and living in one of the most popular cities in Texas.


 

Job Data

 



Job Title???????.

Parts & Accessories Manager

Department?????...

Parts & Accessories Department

Supervisor??????.

General Manager or Dealer Principal

 

Summary Description

 



Manages employees and operations of the Parts & Accessories department.

 

Key Result Areas

 



? Parts Department Operations

? Management

? Customer Service

 

Major Duties and Responsibilities

 



1)

Parts Department Operations

 

?  Set-up and maintain a smooth running, efficient P&A department.

?  Ensure P&A personnel are well trained and available when needed.

?  Ensure the needs of the service department are being met.

?  Review all stock orders to ensure a fast moving balanced inventory of Parts & Accessories.

?  Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.

?  Assist staff when needed.

?  Supervise and maintain an accurate up-to-date inventory management and control system.

?  Become familiar and efficient with all phases of the computer system required for service & parts management

?  Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.

?  Ensure employees keep a clean and orderly department.

?  Generate and review Inventory reports from Dealer Information System.

2)

Management

 

?  Employ sound management practices to ensure parts department contributes acceptable levels of gross and net profit.

?  Maximize return on investment of parts inventory.

?  Grow the volume of P&A sales.

?  Maintain budgeted revenue and expense objectives.

?  Develop advertising and promotional campaigns for merchandise.

?  Provide reports to Dealer Principal or General Manager, as requested.

?  Develop monthly and annual objectives for the department in collaboration with Dealer Principal or General Manager.

?  Attend training sessions to keep current with P&A merchandising and inventory control issues. (P.A.C.E., HDU, etc.)

3)

Customer Service

 

?  Provides superior customer service to both internal (Service Department) and external customers.

?  Greet customers immediately, in a courteous and friendly manner.

?  Handle telephone transactions quickly, and courteously.

?  Point out any sales, specials, or new merchandise to staff and customers.

?  Estimate length of time to receive any back-ordered parts and clearly communicate it to customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.

?  Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to Superior Customer Service.

4)

Promotions

 

?  Plan and execute ?exceptional? promotions to bring both ?new and existing? customers into the dealership on a regular basis.

 

Supervisory Responsibilities

 



? Establish departmental work schedule, balancing the workload of all employees.

? Establish job assignments for all P&A employees within their skill level.

? Set policies and procedures for P&A department.

? Manage employee performance (evaluate and council).

? Assist Dealer Principal or General Manager with recruiting, interviewing, hiring, and terminating employees.

? Maintain records of all employee performance reviews.

? Provide training for all P&A employees (seminars; workshops; P&A sales, inventory mgmt., etc.).

? Oversee Parts to Service Liaison Position.

 

Commitments

 



? Treat all employees and customers fairly, courteously, and with dignity.

? Model superior customer service behavior for all P&A personnel by maintaining positive relationships with customers, employees, GM and owner(s).

? Be prompt and available for flexible scheduling.

? Be honest and fair in all business dealings.

? Demonstrate an interest in growing the P&A business.

 

 

 

Qualifications & Job Requirements

 



? Experience with retail sales and inventory management.

? Prefer knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

? Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.

? All new employees will be required to take and must be able to pass a drug screening test. Subsequent testing will be done on a random basis. 

 

Physical Demands

 



? The noise level in the work environment is occasionally loud.

? Occasionally required to bend, stoop, crouch, reach, and lift 30 lb. of material.

 

Working Conditions

 



? Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

? Occasionally, exposed to exhaust fumes or other airborne particles.