SERVICE ADVISOR

Job Purpose:

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.



Duties:

* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.



* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.



* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.



* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.



* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.



* Maintains automotive records by recording problems and corrective actions planned.



* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.



* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.



Skills/Qualifications:

Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

 

CONTACT JOSEPH CLAMPET

(973) 579-5000 EXT 127

FAX (973) 579-0175

SEND RESUME OR APPLICATION

SERVICE@SALERNODUANEAUTOPLAZA.COM