Service Technician

The Service Technician provides high quality repairs and maintenance to our customer?s vehicles.

 

SPECIFIC RESPONSIBILITIES:

 

? Report to work at time designated by management.

? Maintain neat and professional appearance as designated in the Employee Handbook and the Service Department Quality Process Manual.

? Company uniforms must be worn at all times. No T-shirts advertising other businesses are acceptable. Shortage in uniforms must be reported to your group leader.

? Accept and perform all work assignments dispatched from group leader or lead technician.

? All vehicles must be road tested before work, except where safety is an issue. State laws must be complied with at all times. Seat belts should be worn at all times.

? Inspect and advise Service Manager of all repairs needed. Provide quotes and availability of all parts required. No repairs are to be performed until receiving authorization from management.

? Eating, drinking, or smoking in prohibited in a customer?s vehicle.

? Keep customer?s cars clean inside and out, use floor mats and wipe off any fingerprints.

? Do not listen to, change, or adjust customer?s radio, unless this is a concern.

? Maintain a high quality of professional work ethics at all times.

? Maintain a clean, neat, and safe working environment. Clean up all oil and antifreeze spills. Keep workbench clean of trash and debris. Empty trash daily. Coil all air hoses and light cords before leaving nightly.

? Adhere to manufacturer?s policies and procedures on all warranty and service contract repairs.

? Stay abreast of all service bulletins, updates, and campaigns.

? Utilize all training aids in preparation for factory certifications.

? Follow warranty parts return processes.

? Follow punch time procedures.

? Record all state inspection sticker numbers and specifications on hard copies.

? Adhere to 5-mph speed limit while in premises. Utilize care and safety while entering and exiting shop in the bay areas.

? After use of any special tools, service manuals, or ship equipment, make sure they are returned to their proper locations in clean and usable condition.

? Park customer?s vehicles in appropriate spaces and indicate space number on key tab.

? Understand and follow all specific rules, policies, and procedures of the factory and our company.

? Always conduct yourself in a professional, respectable, and courteous manner to our customers and fellow employees.

? It is essential that paperwork be documented properly and accurately.