Warranty Coordinator

Atlas Copco is a diversified multinational manufacturer of individual and commercial equipment and components. The headquarters for the Construction Mining Technique USA Inc. sales company is Denver, Colorado. Currently we have an opening for a Warranty Coordinator.

 

Mission Statement:

To ensure that the company meets its business goals in terms of the Customer Center product & aftermarket sales, growth, market share and profitability.

 

General Function & Key Objectives:

Responsible for development, implementation, and managment of technical warranty process, routines, and activities to assist the Aftermarket business, through our direct and distributor channels.

 

Primary Responsibilities:

Understand and fulfill the requirements of Product Company and Customer Centers Warranty Policy?s including however not limited to Technical Warranty, Product Liability and Occupational Health, Safety and Environment.

Manage all warranty related issues with the direct Customers, Company Stores, Distributors and Product Companies.

Provide warranty support, collate documentation to validate claims, discuss claims with Technical Service Managers, and coordinate completion.

Identify quality issues and initiate activities to improve our products and reduce warranty related expenses.

Develop and promote technical warranty training through direct and distributor channels.

Implement procedures to ensure that all technical warranty and training activities are performed in an organized and structured manner.

Manage all service resources as required to achieve targeted goals and objectives.

Insure competence development with technical and administrative warranty training.

Organize, document and maintain procedures for all Technical Warranty functions.

Assist with special Division related projects as needed.

 

Communication Responsibilities:

Communicate relevant warranty activities and work together to grow our business.

Prepare necessary information at the request of the Business Line Manager and other Management team members.

Prepare information as requested whether routine or for special occasions.

Prepare and communicate warranty reports.

Always be courteous and professional in all communications.

 

Training & Skill Development:

Participate in company planned training whenever possible.

Seek out training for areas of perceived weakness.

Maintain an open mind when working with co-workers or supervisors to learn new approaches.

Work to understand and utilize information and communication systems and tools, i.e. e-mail, BPCS, Microsoft Office software, etc.

 

General Work Attitude:

Work cooperatively with Customer Service, Technical Service and Field Service groups in a spirit of teamwork to address problem areas and stimulate after market sales.

Safeguard the assets of the company in general and reveal no information to competitors or outside parties, which could be harmful to our business.

Manage in the best interest of the company, those assets entrusted to you, these may include but are not limited to, vehicles, computers, phones, faxes and products.

Use the budgeted resources available to you in the most cost-effective way for promoting the company?s business.

Foster practices within the company that is consistent with its values and beliefs. Share knowledge with colleagues and actively work to raise the competence level of the group. Strive for unity and trust within the group and expect to produce results before receiving rewards.

Act on behalf of peer group members in their absence as and when called upon to do so either by design or circumstance.

Always promote a positive working environment both with co-workers and customers.



 

Education/Experience:

High School diploma.

Three years of practical related experience in Customer Service and/or training; or equivalent combination of education and experience.

One year experience in the mining and construction industry.

 

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Computer Skills:

To perform this job successfully, an individual should have knowledge of email software; word processing software; spreadsheet software; Accounting software and Contact Management systems.

 

Certificates and Licenses:

Maintain a valid driver?s license.

 

 

Atlas Copco offers a competitive salary, generous benefits including medical, dental, vision, flexible spending accounts, 401(k) plan, pension plan, tuition reimbursement, and opportunities for advancement.  All qualified applicants will be considered without regard to their race, religion, sex, age, national origin, or veteran handicapped status.