Assistant Branch Manager - Encinitas

Wescom is one of the largest credit unions in the country - and we're continually looking for team members who are ready for a challenge, willing to contribute, and are motivated to succeed.  We have an immediate opening for an Assistant Branch Manager position for our Encinitas Branch.

This is an in-store branch location and operating hours are 9:00 am to 7:00 pm Monday through Friday and Saturdays from 9:00 am to 5:00 pm.

POSITION SUMMARY

Assists Branch Manager in the administration, supervision, and operations of a full-service branch office. Ensures quality member service and assists in directing branch activities to achieve credit union goals. Assumes management responsibilities for the platform and/or teller area as assigned and assumes responsibility for all branch functions in the absence of the Branch Manager.

ESSENTIAL POSITION FUNCTIONS

Maintains high level of member service by continually focusing on improvement in member survey ratings. Attracts new members and manages member and account retention. Acts as a resource for the platform/tellers on policies and procedures, approves checks and check hold decisions and resolution of Member Service issues. Assists in managing branch staff and establishing performance goals, allocating resources, and assessing performance of staff. Assists in selecting, coaching, evaluating, and developing all branch staff; oversees the training of staff in the areas of member service, products and services, operations, and interpersonal skills. Helps ensure training objectives are met and that Wescom University core curriculum is completed by all employees. Supports achievement of annual goals for service, growth, and other key areas for assigned branch. Ensures staff efforts are focused on achieving goals and aligned with Wescom?s strategic objectives. Supports administration of the branch budget and ensures expense control in all areas including salaries and overtime. Supports branch marketing efforts and provides remote marketing support for credit union products. Coordinates and/or conducts member seminars. Ensures branch compliance with audit and security standards, policies and procedures and loss prevention measures.

EDUCATION AND EXPERIENCE

Bachelor?s Degree preferably in business or related discipline.

OTHER SKILLS AND ABILITIES

Knowledge of credit union operations, excellent communication skills, both written and oral, and presentation skills a must

COMPUTER SKILLS

Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook)

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages and to draw and interpret bar graphs. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing functions of this job. The noise level in the work environment is moderately quiet. It is a non-smoking environment. The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.