Branch Service Coordinator

Responsible for assisting in the overall management of the Branch.? Responsible for assisting in the development of profitable business relationships with clients in the market, organizing an effective sales team that delivers quality service, operating an efficient banking office while protecting the assets of the Bank and our clients, and training and developing staff.? May also perform the duties of the Branch Mangager in his or her absence.

APPROXIMATE OFFICE
1.? Annual Pre Tax Contribution less than $700,000
2.? December?s combined monthly average balance of Loans & Deposits?$0 - $40MM
3.? FTE 1 ? 6.0

? Assist in the on-going business development of the market area through proactive sales calls, networking, and formulation of sales strategies to meet or exceed all small business and consumer loans, deposits and fee income goals.
? Assists the Branch Manager in the supervision of the daily operations/functions of the banking office personnel, recommends and maintains staffing levels, works along with the Banking Office Manager in completing the performance appraisals, provides training, recommends promotions to the Banking Office Manager, participates in the interview process of new employees, makes salary and terminations recommendations.
? Identify and refer larger business to appropriate internal departments such as Commercial Lending, Private Client Group and Investments.
? Assist the Branch Manager in controlling operation/administration expenses.
? Responsible for monitoring and recommending training needs for the Branch personnel. Also responsible for motivating the staff to attain high quality customer service standards and profit goals.
? Ensures that Bank policies and procdures and regulatory compliance standards are met by all staff.
? Responsible for representing HNB in a professional manner at all civic and community affairs on an as needed basis.
? Other job related duties as assigned.

Required Skills:
PREFERRED EDUCATION/EXPERIENCE:
? College degree in business related field preferred.
? 2+ years of experience in customer service in a bank branch environment.

REQUIRED SKILLS/KNOWLEDGE:
? Strong organizational skills.
? Independent and self motivated.
? Detail oriented.
? Ability to effectively communicate orally and in writing.
? Analytical skills
? Working knowledge of Windows applications including Word and Excel
? Interpersonal Skills
? Speak with clear distinction and correct grammar
? Present a professional image and have sound judgement and patience

ESSENTIAL PHYSICAL/MENTAL REQUIREMENTS:
? Ability to work under stress and meet deadlines.
? Ability to operate a keyboard.
? Ability to read and interpret a document.
? Ability to travel if required to perform the essential job functions.
? Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions.? If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical requirement.

HOW TO APPLY:
Please visit www.capitalone.com/careers
Job Reference #16276



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