CUSTOMER SERVICE ASSOC

At Union Bank of California, our people are our greatest asset.  Our employees come from many different backgrounds, bringing with them different experiences and perspectives, which are the key to our success.  We strive to build an employee group that understands and reflects the diverse communities we serve through our 319 offices.  Our efforts have been recognized by the U.S. Department of Labor, as well as Fortune Magazine, who, for two years in a row, ranked us among the top ten companies for diversity in the workplace.  For more information about our company?s history, visit our website @ www.uboc.com.

 

Responsibilities Include:  The position of Customer Service Associate (CSA) focuses on quality service and the development of skills necessary to perform a variety of counter transactions and sales related duties.  You will develop proficiency in each of the Key Performance Activities: Quality Service, Productivity, and Risk Management.  CSAs are expected to complete a prescribed course of training to enhance product skills and professional relationships.  Through experience and training, you will earn the empowerment to exercise judgment and discretion in the completion of daily tasks and interaction with customers.  You will partner with your work supervisor to ensure that you are prepared to work efficiently and effectively.  Participation in the branch Risk Management Program and responsibility for negotiable items in your control is required.  You will be expected to take every opportunity to exceed the expectations of both our internal and external customers.  Therefore, our mutual expectation is that customers and fellow employees will feel well served in every transaction and interaction with you.

 

Requirements Include:  Candidate possesses good written, verbal, and electronic (telephone and email) communication skills.  Ability to present a professional image, works with the public and co-workers in a diplomatic and positive manner, and plan and organize tasks and the workstation.  In addition, a CSA must possess the hand-eye coordination to effectively handle cash and operate a typewriter (by sight), teller terminal, and teller machine, ten-key (by sight) and a full-key adding machine.  Approximately 6-9 months of recent cash handling or direct teller experience is preferred.Schedule includes: Tuesday thru Friday: 1 p.m. to 7:30 p.m. and Friday: 8:45 a.m. to 2:15 p.m.

 

Preferred Skills Include: Enjoyment of direct interaction with customers and employees is a must.  Commitment to "making it different here, willingness to be creative, and a passion for work that matters" is required.  In other words, we re looking for really dynamic people, with a lot of integrity and energy, who will be excited every day about UBOC, our customers, and our employees.

 

To Apply: Email your resume to careers05@uboc.com and reference UB501993MB.

 

Union Bank of California is an Equal Opportunity Employer.