Client Relations Representative (Teller)

Training Provided

Key Employee Development curriculum includes self-study, Computer Based Training (CBT), and classroom courses.  For example: CRR School, Effective Referrals and Delivering the Key Difference.

 

Required Skills

High School Diploma or equivalent business experience.
Demonstrate effectiveness in client interactions.
Excellent communication and interpersonal skills.
Accurate cash handling skills.
Demonstrate attention to detail and focus on task at hand.
Demonstrate organizational skills while managing multiple tasks.
Demonstrate participation as member of a team.
Demonstrate ability to listen, follow directions, and identify the needs of others.
Limited banking experience is preferred.

 

Equipment Used

Telephone
Fax
Copier
BranchTeller Workstation
Calculator
Prolonged Standing (5-8 hours per day)
Frequent use of hands to manipulate/grasp objects
Occasional bending and lifting from floor height
Frequent forward reach
Frequent lifting of 1 ? 10 lbs.
Occasional lifting of up to 30 lbs.

 

Marginal Job Functions

Community involvement as required.

 

Essential Job Functions

Actively enhances client relationship with Key by demonstrating the Key Difference Standards.
Accepts and accurately process all financial service transactions.
Develops and maintain a working knowledge of financial products and services.
Maintains responsibility for cash drawer and follow proper balancing procedures.
Identifies client needs for products and services and make the appropriate referral to a sales professional.
Meets established referral production goals.
Engages in proactive contact with clients to ensure client satisfaction and possible identification of additional client needs.
Acts as a resource to identify client servicing issues so that resolution can occur and the client retained.
Ensures more complex sales activities/ opportunities are handed off to the RM.
Ensures compliance with security and audit procedures.
Participates in LCA meetings.
Demonstrate commitment to High Performance Management by modeling KeyCorp Values in every internal and external interaction.

 

<b>How to Apply:</b><p>

Select the "Apply Now" button on this posting. Select "Search for Jobs". Enter the ID # <b>PS223547</b> in the "Job Requisition #" field and click search. In the search results, select the "Posting Title" link, "Add to Job Cart" and "Apply for Jobs in Cart". <b>Note:</b> You will need to register and complete a profile on our site to apply for this position.