Client Service Officer - Client Delivery

Citigroup's story is well known - the first financial services company in the United States to bring together banking, insurance, investments and e-commerce, under one-umbrella. Our major brands are Citibank, CitiFinancial, Primerica, and Salomon Smith Barney. Citigroup's 270,000 employees manage 190 million customer accounts across more than 100 countries. As one of the largest financial services companies in the world, Citigroup is diverse and expansive - globally, ethnically and intellectually. We are proud to be recognized as one of the 100 Best Companies for Working Mothers (Working Mother Magazine) and one of the top US Companies for Asians, Blacks and Hispanics (Fortune Magazine). Citigroup is a company for people who want to make a difference, and who thrive in an environment of change, challenge and competition. Citigroup is an Equal Opportunity Employer M/F/D/V.

Liaison between clients and Operations for problem identification and resolution.Responsible to facilitate trade settlements, resolve failed trade issues and resolve client queries.Provide back-up coverage for team members and assist team members during high volume periods.Receive instructions from management on escalated issues to ensure best business practices.Ensure cross training for self within the unit.Ensure attendance at mandatory training courses.May participate with senior teammates on client calls for increased knowledge and competency.Ensure quality service standards are delivered effectively. Maintain client satisfaction by responding to problems quickly through automated means-investigation system (Inquiry) and by utilization of Client Service Desktop. Work independently and efficiently to achieve high level of productivity while reducing costs.Interface with Operations and Technology to drive the improvements, which will lower costs. Migrate clients from fax to electronic usage for daily transactions/reporting.

Bachelor's Degree or equivalent experienceOne year securities custody experienceThree years business related experience.Basic computer skills in Microsoft Access, Excel, Outlook and Word.Demonstrated interpersonal and listening skills for problem identification and resolution