Customer Service Manager

Customer Service Manager

Sovereign Bank

International Place Branch ? Boston, MA

 

Think. What does it take to achieve success?

 

Find the answer at Sovereign Bank. And realize your potential by working together with a diverse group of colleagues and managers toward shared goals. Our supportive, entrepreneurial environment encourages individuals of all backgrounds to succeed, and our rewards and recognition programs make sure that success is acknowledged. Isn?t that what achievement is all about?

 

Customer Service Manager

 

Sovereign Bancorp, Inc., ("Sovereign") (NYSE: SOV), is the parent company of Sovereign Bank, an $83 billion financial institution with nearly 800 community banking offices, over 2,000 ATMs after giving effect to the recently announced branding agreement in which Sovereign ATMs will be placed in CVS/pharmacy locations and approximately 12,000 team members with principal markets in the Northeast United States.  Sovereign offers a broad array of financial services and products including retail banking, business and corporate banking, cash management, capital markets, wealth management and insurance. Sovereign is the 18th largest banking institution in the United States. 

 

Duties and Responsibilities:

? Responsibilities include supervising the teller line and all operations processes in the branch.

? Oversees teller differences issues and ensures compliance with policies and procedures in areas such as check cashing, account withdrawals, etc.

? Also is responsible for managing sales referral goals on an individual basis as well as for the team.

? Efficiently processes both the paying and receiving of customer transactions in a timely manner. Demonstrates knowledge and dexterity in using equipment and systems.

? Takes responsibility for delivering World Class Customer Service which meets and exceeds the customer?s expectations and adheres to Red Carpet Service Standards. 

? Accurately completes settlements on a daily basis with a minimum of errors and within time guidelines.

? Processes ATM transactions and assists in settlement.

? Seeks out opportunities to learn about Sovereign's products and services in order to demonstrate basic knowledge of retail products when questioned by customers.

? Understands the CSR/teller standards and check cashing guidelines and performs accordingly.

? Understands and complies with all audit, regulatory and security procedures.

? Recognizes sales opportunities and cross-sells bank products by making quality referrals to others who are more knowledgeable to close a sale.

? Meets teller referral goals.

? Performs other duties and tasks as requested.

? May be required to help at a neighboring branch. 

 

Qualifications:

? Must possess strong customer service and supervisory skills.

? College degree preferred with three to five years of related experience in customer service, banking and leadership.

? Ability to work in a fast-paced and changing environment along with excellent communication skills.

 

We show our appreciation with a full range of benefits including medical, dental, vision plans, 401(k), ESOP, tuition reimbursement and incentive bonus programs.

 

If this is the kind of opportunity you?ve been thinking about, apply online or send resume to: Sovereign Bank, Melissa Gravellese, 2 Morrissey Boulevard, Dorchester, MA 02125; Fax: 617-533-1836; E-mail: Mgravell@sovereignbank.com

 

We value the advantages afforded only through a diverse work force and encourage all to apply. EOE M/F/D/V

 

Learn more at sovereignbank.com