Customer Service Representative/Teller

Customer Service Representative/Teller

Sovereign Bank

Mattapan, Brookline Village, Roxbury, Westwood, Walpole, Newton Center, Newton Upper Falls, & Waltham

 

Think. What does it take to achieve success?

 

Find the answer at Sovereign Bank. And realize your potential by working together with a diverse group of colleagues and managers toward shared goals. Our supportive, entrepreneurial environment encourages individuals of all backgrounds to succeed, and our rewards and recognition programs make sure that success is acknowledged. Isn?t that what achievement is all about?

 

Customer Service Representative/Teller

Full and Part-time

 

Sovereign Bancorp, Inc., ("Sovereign") (NYSE: SOV), is the parent company of Sovereign Bank, a $64 billion financial institution with more than 650 community banking offices, over 1,000 ATMs and approximately 10,000 team members with principal markets in the Northeast United States.  Sovereign offers a broad array of financial services and products including retail banking, business and corporate banking, cash management, capital markets, trust and wealth management and insurance. Sovereign is the 18th largest banking institution in the United States. Sovereign Bank was recently named ?One of the most admired financial industry companies? by Fortune Magazine.

 

Duties and Responsibilities:

? Efficiently processes both the paying and receiving of customer transactions in a timely manner. Demonstrates knowledge and dexterity in using computer equipment and systems.

? Takes responsibility for delivering World Class Customer Service which meets and exceeds the customer?s expectations and adheres to Red Carpet Service Standards. 

? Accurately completes settlements on a daily basis with a minimum of errors and within time guidelines.

? Processes ATM transactions and assists in settlement.

? Seeks out opportunities to learn about Sovereign's products and services in order to demonstrate basic knowledge of retail products when questioned by customers.

? Understands the CSR/teller standards and check cashing guidelines and performs accordingly.

? Understands and complies with all audit, regulatory and security procedures.

? Recognizes sales opportunities and cross-sells bank products by making quality referrals to team members who are responsible for closing the sale.

? Meets teller referral goals.

? Performs other duties and tasks as requested.

? May be required to help at a neighboring branch.

 

Qualifications: 

? High School Diploma or equivalent.

? 3 months of cash handling experience.

? Retail or customer service experience preferred.

? Strong interpersonal and organizational skills.

? Basic computer knowledge and Windows skills required.

 

We show our appreciation with a full range of benefits including medical, dental, vision plans, 401(k), ESOP, tuition reimbursement and incentive bonus programs.

 

If this is the kind of opportunity you?ve been thinking about, apply online or send resume to: Sovereign Bank, Barry Gallagher, 2 Morrissey Blvd, Dorchester, MA 02125; Fax: 617-533-1836; E-mail: BGallagh@sovereignbank.com

 

We value the advantages afforded only through a diverse work force and encourage all to apply. EOE M/F/D/V

 

Learn more at sovereignbank.com