District Manager

This job contributes to the company?s success by leading store operations within an assigned district to create and maintain the customer experience that we stand for. The district manager is charged with managing efficient and profitable operation of the stores within the district.  In particular, a majority of time is spent developing store management talent, overseeing the district's store management workforce, making management staffing decisions, ensuring district-wide customer satisfaction and compliance, managing the district's financial performance, and managing safety and security within the district.

 

Summary of Key Responsibilities

Responsibilities and essential job functions include:Develops the store management team within the district to deliver legendary customer experiences in all stores. Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives. Manages with integrity, honesty and knowledge that promote the culture, values and mission of Rapid Cash. Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of operations within the district. Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.Monitors and manages district-wide management staffing levels. Ensures employee development and talent acquisition in order to achieve and maintain district operational requirements. Utilizes existing tools to identify and prioritize communications and filters communications to the store management team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level.Ensures adherence to applicable human resources policies and procedures.  Models and ensures proper of employee performance management and communication skills training.Solicits customer feedback to understand customer needs and the needs of the local community. Conducts routine audits of store records.  Reviews, resolves, and responds to deficiencies identified by company auditors and/or accounting department.Resolves customer complaints.Ensures of store-related collection processes.  Investigates fraud or loss and communicates resolution as directed by company guidelines.Implements Company?s marketing, merchandising and advertising programs.  Evaluates for effectiveness and makes recommendations for future activities.Performs detailed competitive analysis.


Requirements Progressively responsible retail experience (5 years) Experience in a complex, fast-paced environment Minimum four years experience managing a multi-unit environment Retail management experienceOrganization and planning skills Strong operational skills in a customer-service environment Demonstrated supervisory skills Demonstrated team-building skills Ability to communicate clearly and concisely, both orally and in writing Demonstrated ability to build relationships Ability to handle confidential and sensitive information Working knowledge of business processes and system developmentCollege degree in business, or a closely related field may substitute for a portion of the required experience

For consideration send resume? to michaelcharles@speedyinc.com  EOE

 

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