Full-Time CSR-Collier County

Job Description: GENERAL FUNCTION: Provide service to customers regarding daily transactions, addressing inquiries and referring customers for appropriate services in accordance with Fifth Third Bank policies, and with a higher level of proficiency than is required of an Associate CSR.


ESSENTIAL DUTIES & RESPONSIBILITIES:

Perform daily office responsibilities such as, account transactions, account maintenance, customer correspondence, balancing consistently, and completing delegated reports and projects as scheduled.
Handle various branch tasks daily, in addition to customer activity, such as, balance and monitor cash items, credit holdover accounts, prepare statement of condition, order and prepare cash shipments and prepare collection items.
Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base.
Consistently meet or exceed sales goals as set by banking center management for an advanced level of CSR.
Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors.
Maintain a well-developed working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs.
Initiate sales and be capable of effectively cross-selling bank products and services to customers, so that personal and bank goals are consistently met and/or exceeded.
Handle routine customer problems with professionalism.
Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
Maintain a position of trust and responsibility by keeping all customer business confidential.