Mortgage Fraud Analyst

Description:
The mandate of Operational Risk Management is to monitor, investigate, analyze, and control all risk of loss created by customer relationships. The Risk Management department gathers and reports data for purposes of monitoring risk levels and exposures for the bank.

The Mortgage Fraud Analyst is responsible for pro-actively and reactively reviewing and investigating all ING Direct mortgage customers/applicants: accounts, applications and transactions to identify and prevent loss from Fraud related to our mortgage products.

Essential Functions:
* Run/Review/investigate all information acquired from pro-active Risk reports.
* Make sound subjective decisions to close/reject risky relationships, place and remove restrictions.
* Identify risk/prevent loss from Fraud and suggest preventative solutions.
* Review referrals from other business units.
* Research legal and regulatory issues as requested.
* Maintain various project databases.
* Review applications, checks, transactions and account changes in an analytic, forensic and investigative standpoint.
* Investigate risk identified through the Bank's Know Your Client new account screening pertaining to mortgage applications.
* Maintain and develop monitoring strategies relevant to mortgage products.
* Review all alerts as generated by the company's transaction monitoring system in a timely manner.
* Develop sound relationships and continuous interaction with mortgage/credit operations departments.
* Undertake other projects/duties as assigned by Management.

Qualifications:
Minimum of 1 - 3 years of related work experience in mortgage fraud investigations/analysis required. Credit background and previous card monitoring experience a plus.

Education and/or Certifications:
* Completion of a post-secondary degree or equivalent relevant business experience required.

Technical skills and abilities:
* Proficient with customary Windows and Mainframe account management banking systems.
* Experience making quick, high quality decisions on complex issues.
* Focus, problem solving skills, and ingenuity are required.
* Proficient in Word and Excel.
* Excellent oral and written communication skills.
* Strong organizational and prioritizing skills.
* Ability to handle a variety of projects simultaneously.
* Ability to handle confidential information in a mature and professional manner.
* Ability to effectively communicate with customers to resolve any issues of risk or fraud.
* Ability to work with concepts and work independently
* Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.
* Proficient with reviewing credit bureau reports and mortgage related documents.

Working Conditions:
* 8:30 to 5:30, 9:00 to 6:00 M-F, occasional evening and weekend work. Shift is subject to change.

Salary/Benefits: Salary commensurate with experience
ING DIRECT offers one of the best benefits plans around, providing medical and dental health coverage; flexible spending accounts; 401K retirement plans; fitness programs and a great deal on our Orange Mortgage.

Job Location: Wilmington, DE

Job Number: 000892

Company Profile:
Why join the ING DIRECT team? We're on a mission to lead Americans back to saving and are looking for people who share that passion to join our team. Our successful Orange Savings Account and Orange Mortgage have set the bar for how to simplify financial products to provide a better deal for consumers. If you are an energetic individual interested in helping build a different kind of bank, we look forward to hearing from you. To learn more about the world's largest direct bank, visit ingdirect.com.