Operations Manager, Credit Card Department

OPERATIONS MANAGER, CREDIT CARD DEPARTMENT

 

Global Technology Partners LLC. (GTP) is a VISA certified international stored-value debit card processor with offices in Panama City, Panama and Tulsa, Oklahoma.  GTP is initially focused on Central America, Mexico and the Caribbean.  The need and desire for payroll cards, gift cards, money transfer cards and many other stored value card uses is staggering in these regions.  In order to keep pace with this demand, GTP is seeking a hands-on Operations Manager to join the Tulsa office.  We are looking for someone who is highly motivated and who has the ability to build and maintain a successful business unit. The right applicant will be self-driven, hands-on, people-oriented and have excellent communication skills. 
PRIMARY RESPONSIBILITIES

-  Work with Sales, Accounting, IT, and third-party service providers to establish efficient operating policies and procedures

-  Oversee and participate in program implementations:

o  Consult with Account Executive and/or Client to define program requirements

o  Work with VISA and the card-issuing bank to gain program approvals

o  Work with clients and third-part vendors to develop cards designs, collateral material, delivery methods etc? as part of the overall card fulfillment process.

o  Communicate and monitor implementation project plan (including timeline) on an ongoing basis

-  Oversee and participate in on-going Client Relations:

o  Serve as day-to-day client contact for program support needs

o  Provide training/instructions to Clients on GTP processes, internal systems, program policies, business rules and procedures

o  Building relationships with existing Clients by anticipating and addressing service needs

-  Oversee Customer Service Department

o  Establish an update procedures for Tier 1 and Tier 2 support for daily cardholder issues.

o  Manage Customer Service Agents responsible for this task

QUALIFICATIONS:


  - Bachelor's degree, with concentration in Business or Process Engineering

-  4+ years of project management experience

-  2+ years credit card processing experience including working knowledge of charge backs, dispute resolution, reconciliations and settlements.

-  Spanish a major plus

-  Excellent verbal and written communication skills.

-  Proficient in MS Office, Excel, Word, Outlook, Project, etc?

-  Ability to work in fast-paced environment under pressure of deadlines

-  Ability to work independently as well as with other team members

Minimal travel may be required

BENEFITS:


GTP offers a competitive salary, with very generous benefits plans:

-  Company paid healthcare

-  50% matching 401k, up to 6%

-  Cafeteria Plan