Product Manager II

Job Description

?

Essential Functions

?

As an officer in the Global Treasury Management department, a product manager is under the direct supervision of the group product manager. The incumbent is involved in developing and managing noncredit services that are designed to meet the particular needs of the bank?s business, middle market and large corporate market. The chief responsibility of the product manager is marketing of the line or lines of Global Treasury Management products under his/her control, including planning, organizing, directing, and controlling those services commensurate with the objectives of the department of the bank.?

?

ESSENTIAL JOB FUNCTIONS

?

WHAT:

????????????????????????????????????????????????????????????????????????????????????????? ?

1. Planning & Development

??????????????????????????????? ?

The incumbent develops and executes the business plan(s) for his services. These plans, which are all inclusive? roadmaps of the product manager?s services, consist of one and three year section and are reviewed with the group product manager, cross functional stakeholders, and the department head.

?

The product manager establishes product design and standards to best fit market expectations.?

The incumbent determines revenue and profit goals for the services and prices them after analyzing market elasticity, costs, and GTM?s overall pricing strategies.

?

END RESULT:

?

????????????????????????? ?

Industry leadership position in product and/or channel delivery capabilities as defined by Key?s customers.

?

WHAT:

????????????????????????????????????????????????????????? ?

2. Organizing??

?

Working with stakeholders, the product manager establishes marketing strategy; helps stakeholders with sales strategy; provides collateral materials, including internal and external promotion pieces and customer agreements.

?

END RESULT:

?

Product plan execution, achievement of projected plan results.?

?

WHAT:

????????????????????????????????????????????????????????? ?

3. Directing

?

The product manager orchestrates and participates in the in-house education of GTM Sales, accenting how their product fits with CTP concepts and bank service capabilities; fulfills public relations roles of speaker and author when appropriate.

??

The incumbent achieves a high level of performance through adequate intra- and interdepartmental communication; makes efforts to improve attitudes and apply I am Key behaviors fairly; effectively coordinates the activities of individuals/departments-divisions integral to the delivery and sale of the line of services for which he/she is responsible while ensuring the mutual satisfaction of CTP goals and those of his/her constituent departments.

?

END RESULT:

?

GTM Sales effectiveness as measured by the achievement of product overall sales goals.

?

WHAT:

????????????????????????????????????????????????????????? ?

4. Controlling

?

The product manager assures product quality by working with stakeholders in determining the level of service expected by the marketplace and the level of service deliverable by operating resources; works with the same groups, establishing agreed-upon quality and timeliness factors.

?

The incumbent monitors product performance through Q/T factors and sales force feedback; works with operations and systems to make adjustments which the market deems necessary and technology and economics make practical. Coordinates these activities with the group product manager.

?

The product manager handles administrative matters (e.g. progress reports) with dispatch.

?

He/she understands his responsibilities as an officer, One Key and I am Key?s principals, promoting the bank in internal and external relationships, and the community.?

?

The product manager is versed in the technical skills of product management, including planning, product knowledge, resource knowledge, and market environment. He/she is likewise verse in the organizational skills of product management, including inter and intradepartmental communication.

?

END RESULT:

?

A/A+ Phoenix-Hecht quality measure ratings.

?

Achieve Client recognition of service delivery quality as a differentiating contributor to the distinctiveness of Key.

?

Stakeholder respect and admiration.

?

Marginal Functions

??????????????????????????????????????????????????????????????? ?

1. Presentations

?

Make presentations to executive and senior level management regarding product/channel/service recommendations and status.??

?

END RESULT:

?

Informed executive managers, understanding the purpose, benefits and features of product/channel offerings.

?

WHAT:???????????

????????????????????????????????????????????????????????? ?

2. Task Force Participation

?

?

Participate as division representative on LOB and Support Area Task Forces.

?

END RESULT:

?

Ensure interest of GTM (internal/external clients) as a key stakeholder is properly represented on corporate, LOB & Support Area initiatives, and ensure appropriate approvals are obtained on initiatives.

?

WHAT:???????????

????????????????????????????????????????????????????????? ?

3. Training & Development

?

Work with Training and Sales Management to develop and deliver product information and training to internal stakeholders.

?

END RESULT:

Ensure sales and operational teams have isite knowledge to sell and service GCM products and services.

?

WHAT:

????????????????????????????????????????????????????????????????????????? ?

4. Merger/Integration/acquisition Support

?

?

Assume a lead role in merger/integration/acquisition activities, by establishing project plans for product line conversions & coordinating resources to accomplish objectives.

?

END RESULT:

?

Ensures coordination of product line initiatives, and maintenance of product quality, profitability and strategic focus during significant change periods.

?

WHAT:

????????????????????????????????????????????????????????????????????????? ?

5. Marketing Liaison

?

Serve as a liaison to corporate marketing regarding marketing, communications, market research, analysis and other product related marketing functions.?????????????????????

?

Required Skills

?

Two-three years experience in one or more of the following payment areas: ACH, Account Reconcilement (ARP), Controlled Disbursement (CDA), Purchasing Card, Pre-Paid Cards, or Check processing services.??

?

Strong desire to take the lead in development of a product set that is essential to KeyBank?s competitiveness and market leadership.

?

Willingness and desire to learn.

?

Strong relationship building skills.

?

Strong communications skills.

?

Strong strategic analysis and planning skills.

?

Strong organizational & time management skills with the ability to set priorities to achieve short and long term goals.

?

Proven ability to successfully introduce and integrate new ideas or concepts and manage them through to completion while functioning as a highly effective member of a professionally integrated team.

?

Bachelor?s degree.

?

Preferred Skills

?

MBA

?

CTP and / or AAP

?

Exposure to product portfolio management activities?

?

Measure client/revenue growth trends,

?

Maximize product revenue within current client base

?

Identify new client opportunities from optimal market segments

?

Package/promote a group of products to maximixe new up-sell/cross-sell opportunities

?

Assess impact of any market or legal risks??

?

Understand product life-cycle management

?

?

COMPETENCIES/SKILLS?

?

1.Leadership:? Champions change, influences others, fosters teamwork, coaches and develops, thinks strategically, action oriented.

????????? ?

2.Interpersonal:? Relates with diverse groups, builds relationships, manages disagreement, promotes cooperation by being able to influence behavior of others throughout the company, networking, negotiations, human relations.

????????? ?

3.Communications: Deliver effective presentations, speaks effectively, listens actively, foster open communications, writes clearly and concisely, conducts effective meetings, translate technical material.

????????? ?

4.Personal Effectiveness:? Takes initiative, demonstrates adaptability, prioritizes work, meets deadlines, uses internal resources effectively, follows through, attention to detail, shows work commitment, results orientation, personal organization.

????????? ?

5.Problem Solving/Decision Making:? Anticipates and prevents problems, analyzes issues, decisive, simplifies/improves work process, risk management, uses financial/quantitative data.

????????? ?

6.Organizational Business:? Displays organizational savvy, financial acumen, commitment to organizational initiatives, understands lines of business, innovates.

????????? ?

7.Project Management:? Generates appropriate documentation, maintains communication, manages execution, control and tracking, establishes plans, projects, sets goals.

?

Equipment Used

?

LAN and Standard desktop and laptop personal computers and related software applications.

?

Training Provided

?

AAP and / or CTP preferred, but not required.

?

?

Relocation Provided = No?

?

?

?

How to Apply:

Select the 'Apply for Job' button on this posting. Select ?Search for Jobs?. Enter the ID # PS221636 in the 'Job Requisition #' field and click search. In the search results, select the 'Posting Title' link, 'Add to Job Cart' and 'Apply for Jobs in Cart'. Note: You will need to register and complete a profile on our site to apply for this position.

?