Sales and Service Associate Swing- Part Time- Branch Support Unit

? SOME SEE A BANK. WE SEE YOUR DREAM CAREER!??


Banco Popular North America (BPNA) is a full service community bank with a focus on delivering exceptional customer service.? BPNA provides commercial and relationship banking services, offering a wide array of credit and deposit products to both individual and business clients through 136 branches located in New York, New Jersey, Florida, Texas, Illinois and California.? We are a subsidiary of Popular, Inc., a 112-year old financial services company operating in the United States, the Caribbean, and Central America, with assets of $45 billion.??? ?

Our vision incorporates a passion for customers, a promise to community, a partnership among coworkers, and a commitment to shareholders.? We care deeply about our people, and it shows.? Popular, Inc. was named to the list of FORTUNE "100 Best Companies to Work for" in 2005.?


We are looking for a Part Time Sales and Service Associate Swing to join our Branch Support Unit.? In this position you?ll be responsible for the sale of bank products and services to meet all of the needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability and customer satisfaction.

This incumbent is responsible for the accurate processing of customer transactions while providing courteous, timely and informative service to ensure that the customer feels completely satisfied. Emphasis is placed on identifying clients? needs and ensuring customers receive a positive impression of the organization.??The incumbent will be working in multiply branches within the Central Florida area.?

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Build effective relationships and trust with clients and potential clients by listening to and uncovering their needs and educating them about the bank products and services that are most appropriate for their situation. Adhere to general bank regulatory procedures including BSA/AML as it pertains to "know your customer." Effectively utilize the FiNAP process. Process payment and receipt of transactions for all product types and services accurately, courteously and in accordance with established policies and procedures. References the client by name in all transactions to provide personalized service. Maintain minimum amount of cash in Teller?s area to ensure compliance with security/safety measures. Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors. Comply with minimum service expectations as indicated through Quest for Success training. Gather data by conducting in person or phone interviews with clients or prospective clients, complete Mini-FiNAP, schedule meetings, and discuss product or service recommendations. Pro-actively seek information from clients and prospective clients to understand possible changing situations, needs and desired benefits and evaluate product or service alternatives and update Mini-FiNAP as applicable. Establish and maintain thorough prospect file, reviews and accesses on a scheduled basis to present new products, services, rate promotions, campaigns, etc. Effectively respond to customers requesting to close their accounts, determining reason for dis-satisfaction and offer possible alternatives. Collect, analyze and secure all necessary documentation for the successful opening of accounts. Notify supervisor of any suspicious or questionable documents. Apply newly gained knowledge, skill or techniques to current work and share successes with other team members. Stay abreast of changes to banking environment, bank competition and customer's business environment. Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account features. Support marketing campaigns and product launches, modifying sales techniques to achieve sales results. Maintain awareness of individual sales goals and status in achieving them. Complete daily two part-plan: 1) Evaluate how to attain more business from existing clients, 2) Plan to attract new clients. Meet or exceed established "shop" standards. Ensure cash is secured according to policy throughout course of day. NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: Ability to access various workstations and areas of the bank. Assist in the processing of nightly depository bags and currency/food stamps. Ability to lift 50 pound coin box. Re-stock ATM machine, balance vault and coin counting machine. To join our team, you?ll need?
Complete knowledge of all bank products, services, policies and procedures, and complete knowledge of transaction processing and referrals, all teller procedures/policies and basic office equipment (inclusive of computer operations relevant to performing tasks). Ability to positively interact with customers in difficult and demanding situations, and use various interpersonal styles and communication methods, depending on customer and situation, to gain acceptance of a product or service. Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes. Computer literate; fluency in Microsoft Office programs, Excel analysis required. Effective sales ability and persuasiveness. Effective oral, written, and mathematical communication skills. Strong problem-solving, negotiation & follow-up skills. Ability to establish and maintain effective work relationships both internally and externally. One year of business related college courses or the equivalent, along with two to three years of related experience and at least six months of experience involving monetary transactions. Travel to different branches within the Deltona, Altamonte Springs, Orlando and Kissimmee area. **Travel allowance provided.Through our program of Total Rewards, we offer a comprehensive program of benefits, career development, reward & recognition and work/life resources designed with your needs in mind.? ?At BPNA, We Make Dreams Happen for our People, our Customers, and our Communities.?


Join BPNA and pursue your dreams.??




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