Service Officer (Citibank North America)

Citibank North America's Retail Distribution Group delivers a wide array of banking, lending, insurance (1), and investment services (2) to individual consumers in the U.S. The Commercial Markets Group focuses on the financial needs of small- and middle-market businesses. The network of Financial Centers, which currently includes approximately 800 locations, is complemented by our electronic delivery systems, including 24/7 access to ATMs, Citibank Online, and CitiPhone Banking.

Citigroup Inc. and its subsidiaries ("Citigroup") are equal opportunity employers M/F/D/V and do not discriminate on the basis of any legally protected status or characteristic. Nothing in this site constitutes a promise or offer of employment.

The Service Officer manages client expectations immediately upon the client's arrival to the Financial Center. Establish and maintain clear, consistent leadership and communication processes on all service matters. Be highly alert to cross-sell opportunities identified by assessing client needs and referring them to appropriate product specialists. Articulate policies/procedures to current and prospective clients. Coordinate traffic flows to promote appropriate client solutions and overall client satisfaction.

Demonstrated sales and service experience in client contact/service environment. Proven track record in analyzing issues and creative problem-solving. Working knowledge of routine financial service transactions. Excellent communication, interpersonal and problem-solving skills are essential. Notary Public certification desired, or may be obtained once in position. BA/BS in Business preferred.