Teller - Customer Service Specialist

Job Purpose:

Serves customers by completing account transactions.



Duties:

* Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, and traveler's checks; answering questions in person or on telephone; referring customers to other bank services.


* Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.



* Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to proper banking experts.


* Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, and referrals; completing safe-deposit box procedures.


* Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.


* Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.



* Maintains customer confidence and protects bank operations by keeping information confidential.



* Contributes to team effort by accomplishing related results as needed.



Skills/Qualifications:

Customer Service, Attention to Detail, General Math Skills, Verbal Communication, Integrity, Selling to Customer Needs, People Skills, Financial Skills, Financial Software, Thoroughness, Documentation Skills