Teller/Operations Instructor (Citibank North America)

Citibank North America's Retail Distribution Group delivers a wide array of banking, lending, insurance (1), and investment services (2) to individual consumers in the U.S. The Commercial Markets Group focuses on the financial needs of small- and middle-market businesses. The network of Financial Centers, which currently includes approximately 800 locations, is complemented by our electronic delivery systems, including 24/7 access to ATMs, Citibank Online, and CitiPhone Banking.

Citigroup Inc. and its subsidiaries ("Citigroup") are equal opportunity employers M/F/D/V and do not discriminate on the basis of any legally protected status or characteristic. Nothing in this site constitutes a promise or offer of employment.



Descriptions:

Create and manage a willing learner environment. Instill buy-in to corporate strategy across CBNA and relate that strategy to all job functions. Provide creative, motivational, effective instruction for CBNA training programs. Evaluate participant performance and provide feedback. Support one on one coaching through the training process as needed. Manage CBNA employees during the training process. Interface with HR functions and Managers to ensure proper HR actions are taken during training. Maintain appropriate MIS. Support the training design and development process. Assist with special projects as needed.



Requirements:

Reate and manage a willing learner by effectively implementing the Citibanking Experience in the training environment accross the US. This includes maintaining various facilities, computer systems and classroom setups. It also includes providing information and standards for employees regarding the learning experience, attire, attendance, work performance and interpersonal skills. Then as needed, coaching employees in these areas. Finally, providing a role model of the Citibanking Experience. Provide creative, effective classroom instruction and facilitation of classes, seminars and workshops, in the following areas: Orientation, Product/Service/Process/Systems Knowlege, Job Skills, Behavioral and Attitudinal Actions (Customer orientation, teamskills, etc) Supervisory/Management Practices. Prepare for training delivery by reviewing and developing a thorough understanding of course content and materials, developing delivery support materials and visual aids, developing skills practice, preparing simulations, setting up the classroom and systems, reviewing background of students and preparing a course schedule. Gather information needed to adjust training for any group specific items or processes. Develop and utilize appropriate training methodologies to communicate information clearly, concisely and according to student needs. Be well versed in adult learning theory andhose theories appropriately in the classroom. Create a motivtional, inspiring learning experiences that transfer back to the work environment. Be a change agent. Evaluate performance throughout the learning process by use of classroom participation, skill, practice, simulations, testing and other means. Conduct performance reviews eith employees. Find creative solutions to assist employees in learning required material. Discuss feedback on performance with Managers and HR. Recommend and implement appropriate actions based on performance and discussions with Managers and HR. Manage all employee activities and performance criteria during the training process for groups of 5-20 at a time with a total impact of approximately 300-1000 emplyees per year nationally. Build and maintain a strong working knowledge of line operations and subject matter expertise in areas of focus. Utilize line work experience (past and current) to add depth to training delivery. Handle employee questions regarding training subject matter, job content, systems, policies and procedures. Maintain effective working relationships with Training Directors and line employees to ensure adequate resources for obtaining answers no matter where delivery takes place. Solve any problems that occur during the training process including systems, office equipment, training materials or support items, facility issues, employment issues or employee concerns. Measure training outcomes, evaluate training experience based on outcomes and make adjustments to improve delivery going forward. manage the simulation process for pre-employment and in-class simulations. Assist in the design and development of training programs. Work on special projects related to training and business initiatives.