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Director, Customer Support Operations
| Details |
Country: USA
Location: CA Lafayette
Total applied: 9
Job Type: Employee
Job Status: Full Time
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Director, Customer Support Operations
The Company: The publicly-traded company is a pioneer in designing and manufacturing blood processing systems and other enabling technologies for the cell therapeutics market. Focusing on blood bank and wound care technologies, the company has experienced annual double digit growth over the past few years.
Basic Functions and General Scope:
The Director, Customer Support Operations will be responsible for providing expertise in the formulation, implementation, and ongoing operation of a company wide Customer Support Operations department. S/he will oversee the ?customer-facing? functions of Customer Service, Technical Support Hotline, and Field Service. Ensure all operation functions are in accordance with our Quality System. S/he will drive continuous improvement projects to improve reliability, serviceability, and customer satisfaction. S/he will also be responsible for generation service revenue and guide the department in the development, implementation, and maintenance of technical documentation and training programs.
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Biotechnology and Pharmaceutical 
