Inside Sales Specialist II

Carl Zeiss Meditec Inc. is the worldwide leader in ophthalmic diagnostic instrumentation. We design, manufacture, service and support products specifically designed to advance the standard of eye-care worldwide.

Protecting one of our most precious senses -- sight, our employees contribute to the quality of life. We pride ourselves in fostering creative thinking and innovative ideas in a team-building environment. We reward success and cultivate open communication.
If you are passionate about making a difference in the lives of others and are interested in cultivating your talents in a challenging and rewarding environment, Carl Zeiss Meditec, Inc. may offer you the ideal career opportunity.

We currently have an exciting position at our Dublin, California headquarters, just north of Silicon Valley.

We are seeking a Inside Sales Specialist to generate incremental revenue, by means of inbound and outbound calls, through the sale of Service Agreements. Future responsibilities may include sales of product add-ons including, but not limited to, optional software. The Inside Sales Specialist uses skills as a seasoned professional with a full understanding of industry practices and company policies and procedures. The Inside Sales Specialist resolves a wide range of issues in imaginative as well as practical ways.

? Targets the purchasing point-of-contact, furnishes cost benefits of Service Agreements, and provides follow-up through close of sales.
? Targets the purchasing point-of-contact, furnishes benefit and ROI information for product feature add-ons, and provides follow-up through close of sale.
? Lends support to field sales and service, where opportunities exist, for warranty extensions.
? Lends support to field sales, where opportunities exist, for product feature add-ons.
? Assesses customer needs and proposes solutions to meet those needs to close sale.
? Maintains record of customer contact in a database.
? Provides on-going updates to field service and sales personnel regarding sales opportunities, customer concerns, and other relevant information, to facilitate new business.
? Keeps updated records of win-loss sales events.
? Sustains up-to-date knowledge of product offerings, marketing programs and promotions.
? Promotes effective communication channels with both field and Home office staff to facilitate the efficient day-to-day execution of job responsibilities.
? Recommends changes to sales strategy, based on customer feedback, specifically targeting Lead Generation, Fact Finding, Follow-up, and Closing.

REQUIREMENTS:
? Bachelor?s degree in business and/or related field experience.
? Minimum 4-5 years of demonstrated inside sales/telemarketing/telephone customer sales/support, preferably in the medical capital equipment marketplace (high technology preferred)
? Ability to effectively initiate and manage outbound/inbound sales calls.
? Ability to engage in consultative selling dialog with emphasis on business impact (ROI, etc)
? Excellent communication skills and professional telephone skills.
? Solid time management and organizational skills with ability to follow through.
? Ability to work in a team environment.
? Self-motivated with a high degree of initiative, and ability to work unsupervised.
? Ability to learn new computer programs.
Working knowledge of Microsoft Word, Excel, and Access