Pharmacy Care Coordinator

AmerisourceBergen (NYSE:ABC) is one of the world's largest pharmaceutical services companies serving the United States, Canada and selected global markets. Servicing both pharmaceutical manufacturers and healthcare providers in the pharmaceutical supply channel, the Company provides drug distribution and related services designed to reduce costs and improve patient outcomes. AmerisourceBergen's service solutions range from pharmacy automation and pharmaceutical packaging to pharmacy services for skilled nursing and assisted living facilities, reimbursement and pharmaceutical consulting services, and physician education. With more than $54 billion in annual revenue, AmerisourceBergen is headquartered in Valley Forge, PA, and employs more than 13,000 people across five business units in multiple locations. AmerisourceBergen is ranked #27 on the Fortune 500 list. For more information, go to www.amerisourcebergen.com.

Position Summary
Under general direction of the General Manager, acts as the patient?s advocate to ensure that the prescribed drug therapy and pharmacy care plan are followed as prescribed and also meet the medical, social and personal needs of the patient. Assists the patient by coordinating their prescribed pharmacy care with the patient?s healthcare providers, payers, and other health related resources to ensure successful drug therapy outcomes and demonstrate value to patients, healthcare providers and payers.

Primary Duties and Responsibilities
1.Answers and resolves patient inquiries within committed timeframes.
2.Understands the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues.
3.Promotes drug compliance.
4.Reports all adverse events related to drug therapy and pharmacy care.
5.Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare-related parties.
6.Troubleshoots and resolves patient issues in a timely fashion.
7.Works in a team-structured environment to provide support to other members of the healthcare team.
8.Embraces a continuous quality improvement customer service approach by proactively identifying areas of improvement and communicating those ideas to the healthcare team.
9.Maintains current notes and documentation related to patient?s drug therapy and pharmacy care plan; flags issues that need to be addressed.
10.Coordinates responses and resolutions with appropriate internal and external parties.
11.Actively participates in roundtable discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.
12.Performs related duties as assigned.


Educational Details
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor?s degree program or equivalent combination of experience and education. Normally requires two (2) years of experience in a healthcare related call center environment, physician?s office or social service environment.

Additional Information
1.Strong time management, organizational skills, initiative, professional demeanor and positive attitude
2.Attention to detail, quick study, self-motivated, proactive, and the ability to work independently with a high degree of initiative
3.Ability to communicate effectively both orally and in writing
4.Ability to promote a positive team environment
5.A champion for excellence, efficiency and quality
6.Ability to collaborate with other professionals within the organization
7.Strong interpersonal skills
8.Working knowledge of Microsoft Office Suite including Word, Excel, Access and Outlook


We offer an excellent compensation and benefits package including 401(k), medical, dental, vision, employee stock purchase plan, short term disability insurance, long term disability insurance, life insurance, employee assistance program, and tuition reimbursement. The successful candidate must pass a pre-employment, post-offer drug screen and extensive background check. Please provide salary history.



No third party responses, please.



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