Customer Service Rep/Warranty

The Empire Companies, an expanding real estate, home building, commercial development, and aviation services company with over 30 years of successful history seeks 2 dynamic and self-motivated Customer Service Representative to join the leadership of our California division based in Corona, CA and Hesperia, CA.

 

Responsibilities will include but not limited to:

 

Talks with customers (homeowners) by phone or in person and receives orders for installation, turn on, discontinuance, change in service, or other repairs.

 

Fills out contract forms, works with contractors and sub-contractors, and issues discontinuance orders.

 

Adjusts complaints concerning service rendered, referring complaints of service failures to designated departments for investigation.

 

Visits customers at their place of residence to investigate conditions preventing completion of service connection orders and to obtain contract and deposit when service is being used without contract.

 

Walk and prep homes prior to walk-through.

 

Document and log all requests to ensure timly completion.

 

Empire offers a highly competitive base salary with a richly rewarding bonus program, impressive benefits including medical, dental, vision, life, 401(k) with company match, tuition reimbursement, home purchase discounts and more.

 

Qualified candidates should send a resume, with salary history, to jobs@empirecos.com .

To learn more about our company, visit our website at www.empirecos.com