Senior Service Manager

Job Description:
This position serves as support for the onsite management teams in all aspects of property management.  This requires evaluation of the effectives of the service staff in meeting guidelines and following established policy and procedure; creating and implementing training programs; inspecting and creating reports for each property to identify structural and safety liabilities; identifying capital improvements; leading the new asset inspection team and producing a report for management on the overall condition of an asset.
 
· Provide support for on-site service projects to assist staff with timely, accurate completion of daily tasks.
· Provide both on-site training and classroom training for service associates in all aspects of essential job duties.
· Manage capital projects by producing scope of work, creating contract stipulations, and  overseeing work as completed to ensure the quality expected by the owner.
· Interview Service Manager candidates on behalf of Property Manager to ensure applicants meet knowledge and skill requirements of the job and make hiring recommendation.
· Perform quarterly audits at all properties which requires travel to multiple states.
· Perform due diligence audits on properties and produce cost estimates of repairs needed.
· Skilled in adult education. Experienced platform presenter in small and large group environments.
· Stand-up training and facilitation skills.
·  Must be able to organize, motivate and inspire others to reach goals and objectives through the training process.
· Knowledge of contract administration.
· Basic knowledge and skills in the use of Word, Excel, PowerPoint and Email.
· Knowledge of the duties and responsibilities of all service positions.
· Knowledge of or ability to locate and interpret local, state and federal building codes for all property locations.
· Thorough knowledge of the construction trades including, but not limited to, HVAC electrical, plumbing, carpentry, masonry and pools.
· Knowledge of structural and mechanical systems of apartment buildings.
 

Job Requirements:
· High School Diploma or GED; Applied Science Degree or Technical School Diploma in a related field preferred
· Minimum of 10 years experience, five years at the supervisory level in a similar position. 
· Certificates required:  EPA Certification, CPO Certification, EPA Proctor Certification
· Any combination of education and experience to be able to perform the essential functions of the position.
 
 
The work requires considerable and strenuous physical exertion such as climbing of tall ladders and stairs, lifting heavy objects over 50 pounds, crouching or crawling in restricted areas, sitting for long periods of time at a computer terminal, walking over uneven terrain.
 
While much of the work is performed in an office or training room where normal risks associated with such an environment exist, the on-site work environment involves high risks with exposure to potentially dangerous situations or unusual environmental stress which require a range of safety and other precautions, e.g., working at great heights under extreme outdoor weather conditions, handling poisonous or caustic substances, etc.

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