Customer Service Associate OPEN HOUSE

Description:
Hewitt Associates
Customer Service Open House!


We have several Summer & Fall
full-time regular
Customer Service Associate positions!!

Call 1-866-672-2832 for initial screening!

If successful, you will be invited to an Open House on:
Thursday August 3
Tuesday August 8
or
Thursday August 10

A resume is REQUIRED for admission to the
Open House to review qualifications.

Hewitt Associates is a global outsourcing and consulting firm delivering a complete range of human capital management services to companies, including HR and Benefits Outsourcing, HR Strategy and Technology, Health Care, Organizational Change, Retirement and Financial Management, and Talent and Reward Strategies.

The Customer Service Associate works in a positive, team-oriented and structured call center environment and receives calls from our clients' employees, processing transactions, answering their questions, resolving issues and responding to inquiries related to their health, savings, retirement plans, or other human resource-related services (e.g., payroll, leaves of absence, learning, etc.).
The Customer Service Associate spends 90% of their time handling incoming and follow up calls. On each call, he/she works to develop an in-depth understanding of the customer’s spoken and unspoken needs, identifies and resolves the customer’s issue, and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know. Using technology (e.g., PeopleSoft, Siebel, etc.), the Customer Service Associate navigates in a Windows-based system through a series of databases in order to access the appropriate information to service the customer.
Between the incoming calls, the Customer Service Associate’s time is spent making any required customer follow-up calls and conducting any additional research.
For lengthy or complex questions, the Customer Service Associate researches the information and calls the customer back as required. Research can involve a number of resources, such as asking other Customer Service Associates, using online databases, reviewing documentation or asking other knowledge experts.
The Customer Service Associate must be comfortable in a fast-paced learning environment. Prior to taking clients’ employees calls, he/she successfully completes a several week company-paid training program. The Customer Service Associate is regularly assessed on objective performance measures and receives coaching on ways to continue to develop his/her skills. Opportunities for advancement are available after being in the role for a period of 12 months.

Qualifications:
Role Requirements
A genuine desire and commitment to serving customers
Ability to learn by different methods
Strong interpersonal communication skills
Problem solving and decision making skills
Proficiency in a Windows environment
Detail Orientation
Comfortable working in a structured work environment

Previous call center experience is preferred
Previous benefits and/or HR experience is a plus

Education Requirements
Bachelor or Associates degree in addition to one year of customer service related experience, -or- high school diploma or equivalent and two years customer service related experience.
For more information about Hewitt Associates, please go to www.hewitt.com

Salary/Benefits: Salary commensurate with experience


Job Location: Lincolnshire, IL

Company URL: http://www.hewitt.com/workinghere

Company Profile:
Hewitt Associates is a global outsourcing and consulting firm delivering a complete range of human capital management services to companies, including HR & Benefits Outsourcing, Payroll, Health Management, Retirement & Financial Management, and Talent & Organization Consulting.

Our associates have been instrumental in developing innovative solutions that have helped our clients become some of the most successful companies in the world. Today, our client roster includes more than half of Fortune 500 companies and more than a third of Fortune Global 500 companies.