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 Call Support Analyst

Details
Country: USA
Location: FL Heathrow
Total applied: 27

Relevant Work Experience: 1+ to 2 Years
Career Level: Entry Level
Education Level: Associate Degree
Job Type: Employee
Job Status: Full Time
Job Shift: First Shift (Day)

Call Support Analyst

Troubleshoot issues with applications written within the Application Development and Technology Department that are called in by end users.

 



Supervisory Responsibilities

 

None.

 

Duties and Responsibilities

 

1.  Troubleshoots issues with applications within the Application Development and Technology Department that are called in by end users.  (45%)

2.  Receives trouble calls from users having issues with various custom software applications.  (30%)

3.  Provides service requests for clubs including running reports, loading information, etc.  (20%)

4.  Assists with maintaining the Club Support Knowledge Database by submitting troubleshooting tips/resolutions.  (5%)

 

Requirements

 

?  Associate?s degree

?  Or two (2) experience as a Help Desk specialist involved in troubleshooting and resolving operational problems on application systems

?  Excellent customer service attitude, analytical problem diagnosis and resolution skills

?  Superior skills in standard PC applications, UNIX and SQL

- Apply for Call Support Analyst

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