PC Support Technician IV

Jacobs Sverdrup, a worldwide leader in providing advanced engineering and technical services for government and industry, has an opportunity available for a:

 

PC Support Technician IV

 

Job Requirements and Description

 

This is a Team ITSS Position with Jacobs Sverdrup.  The candidate must have 8 years relevant experience plus an additional certification, OR 6 years relevant experience plus an additional certification and an Associates Degree in a Technical Discipline or related field, OR 4 years relevant experience plus an additional certification and a Bachelors Degree in a Technical Discipline or related field, OR 2 years relevant experience plus an additional certification and a Masters Degree in a Technical Discipline or related field.

 

Other Duties:

 

A PST is responsible for performing tasks which require touching the desktop. Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances.  PST must possess excellent communication skills including verbal, written, and telephone etiquette.  Above average ability to interpret, analyze, troubleshoot and resolve technical problems.  Must be decisive, conscientious and interact well in a team environment or training capacity.  Have a strong desire to learn and be able to follow policies and procedures.  Demonstrate the ability to work well with a minimal amount of supervision.  Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment.  Provide a high level of interfacing with co-workers, and communicate effectively with the clients, IT personnel and management.  Customer Service:  Provide direct customer service and technical support to users as required via phone, e-mail, fax, on-line systems and in person.  Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements.  Provide prompt responses to users for problem resolution.  Responsibilities include informing users of pertinent network information including planned network downtime. A PST?s main technology emphasis should be to: maintain skill set required to do job, maintain an awareness of trends within the technology industry, install/configure network printing devices, install, configure and maintain network applications and application distribution systems, ensure system security in compliance with customer policy including virus protection, implement and maintain network standards and guidelines, utilize enterprise tools sets such as Symantec Ghost, Patchlink, Active Directory, etc., configure and install new PCs, installation of needed peripherals and software, and physical attachment of PC to network, install and maintain peripheral equipment, such as printers, modems, scanners, etc., perform other hardware and software tasks as assigned.  Training: Various network/operating system environments; examples: Linux, Microsoft Windows 2003/2000, Windows XP, Microsoft Outlook/Exchange, Microsoft Office Suite products; or customer defined application suites, Microsoft MCP or other entry level desktop OS, Customer Service Training.  PC Support Technician IV (PST 4)Leadership/Direction: Activities will be directed, monitored, outlined and supervised by a task/project lead.  Works independently on recurring projects.  Assist others with solving problems.  Provide guidance and assistance to the lower level PST?s.  A PST 4 will be responsible for training lower level PST?s in the skills required to complete their tasks. Serve as a leader, provide guidance and coaching/train resources to improve customer support techniques.  Often they will administer and support new technologies in the IT arena per customer requirements.  The PST 4 performs the same duties as a level PST 3, but the level IV designation denotes a greater understanding of the required skill set.  A PST 4 should be able to diagnose more complex problems, participate in special projects and complete complex technical tasks.  A PST 4 will spend 50% of their time working with other PST support personnel helping them resolve issues and training them on new information, techniques and operations.  The most difficult tickets are forwarded to the PST 4.

 

LOCATION: Huntsville, AL 35806   Fax: 256/971-0413

 

We offer a competitive salary and comprehensive benefits package. Qualified candidates may forward their resumes, including salary requirements to:

itssres@jacobs.com

 

Employer maintains a drug free workplace

EOE, M/F, D/V