SENIOR DIGITAL SYSTEMS TECHNICIAN

The County of Los Angeles, Internal Services Department (ISD) is looking for an experienced Senior Digital Systems Technician to lead and participate in the installation, testing, maintenance, modification, and repairs of CSU/DSU, routers, switches, telephony, VoIP applications, PC, servicers, modems, line cables, interfaces, circuits and supporting peripheral communications equipment.  We invite you to review our job bulletin as follows:

 

SALARY & BENEFITS 

The monthly salary for this position is a flat rate of $5,493.19.  Available benefits include:

?  Paid Sick Benefits

?  Alternate Work Hours

?  Paid Vacation Days

?  Health & Dental Plans

?  Paid Holidays

?  Retirement Plans

 ESSENTIAL JOB FUNCTIONS 

?  Assists in planning, scheduling, assigning and reviewing the work of a crew of Digital Systems Technicians engaged in the installation, testing, maintenance, modification, and repair of CSU/DSU, routers, switches, telephony, VoIP applications, PC, servers, modems, line cables, interfaces, circuits and supporting peripheral communications equipment.

?  Performs the more difficult testing, maintenance, and repair assignments associated with LAN/WAN networks, routers, switches, servers, telephony, circuits, VoIP communication systems and equipment.

?  Receives and analyzes trouble calls and dispatches technicians, giving pertinent information and necessary instruction, and follows up to ensure that problems are resolved.

?  Assists in advising County departments? representatives on the operation, installation, repair, maintenance or modification of LAN/WAN, and VoIP communication systems.

?  Assists in establishing maintenance and testing procedures and schedules, and ensures that they are followed.

?  Trains technicians in the repair and operation of routers, switches and LAN/WAN equipment, computers and computer systems, and provides technical guidance in troubleshooting the more sophisticated equipment down to the component level.

?  Coordinates and participates in various meetings with County and vendor repair groups in order to resolve problems or issues related to network problems communications.

 VACANCY INFORMATION 

The eligible list established as a result of this examination will be used to fill vacancies in the Customer Assistance Division of the Internal Services Department.  Appointees may be required to work any shift, including overtime, evenings, nights, weekends, or holidays.

 selection  REQUIREMENTS 

Four years? experience in the installation, testing which includes troubleshooting and monitoring, maintenance and repair of computer and LAN/WAN network equipment, telephony application and equipment, modems, and associated peripheral communication equipment at the level of a Digital Systems Technician* in the service of Los Angeles County.

 

LICENSE: A valid California Class ?C? Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. 

 

VISION: Color perception must be normal other than for a minor hue impairment (mild as records on AO H-R-R Pseudoisochromatic or similar plates).  Applicants who show other than normal or minor hue impairment may be tested, at the discretion of the Director of Personnel, with sample color-coded electric wires.

 REQUIREMENT INFORMATION

*Experience at the level of the County of Los Angeles Class of Digital Systems Technician refers to experience performing in the installation, testing, maintenance, modification and repairs of digital communication systems and equipment.

 

PHYSICAL CLASS: ?3? Moderate.  This class requires that the incumbent stand or walk most of the time, with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasionally lifting of objects weighting over 25 pounds, and frequent lifting of 10-25 pounds.

 DESIRABLE QUALIFICATIONS

 

TECHNICAL

?  Experience in complex testing, including troubleshooting, monitoring, maintenance, and repair, of VoIP communication systems, applications and equipment.

?  Experience in the installation, testing, maintenance, modification, repair, monitoring and troubleshooting of CSU/DSU, routers, PBX switches, PC, servers, and circuits.

?  Experience in the installation, operation, testing, maintenance, repair and modification of electronic and digital equipment using the following equipment and tools such as SNIFFER, OBSERVER, T-BERD, IP SUBNETTING, TCP/IP, IPX, SOLARWIND, PACKETSHAPER, and MRTG.

?  Working knowledge of software such as CISCOWORKS, CISCO INFORMATION CENTER, OPENVIEW, CONCORD, NETCOOL, NETSCOUT, SITE MANAGER, and NETVIEW; hardware such as mainframe, server, and probes; and systems such as Windows 2000, XP, UNIX, WINDOWS, and IBM.

 

GENERAL

?  Excellent customer service and interpersonal skills.

?  Excellent oral and written communication skills.

?  Analytical and problem solving abilities.

?  Supervisory and leadership abilities.

 examination information 

This examination will consist of two parts.  PART I ? A rating of record evaluating the scope of your training and experience based on your application information weighted 30%.  PART II ? An oral interview covering training, experience, personal fitness and the general ability to perform the duties of the position weighted at 70%. Candidates must achieve an overall score of 70 or higher on both parts to pass this examination.

 

No person may compete for this examination more than once every six (6) months.

 ELIGIBLE Register INFORMATION 

The names of candidates receiving a passing grade in the examination will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation.  Passing this examination and being placed on the Eligible Register do not guarantee an offer of employment.

 SPECIAL INFORMATION 

A thorough background investigation (including fingerprint search) will be required of candidates.  Candidates who are found to be unsuitable for employment, as a Senior Digital Systems Technician, will be removed from the certification list pursuant to Civil Service Rule 6.04.

 

  DISQUALIFYING FACTORS INCLUDE, BUT ARE NOT LIMITED TO:

? Felony convictions

? Certain job-related misdemeanor convictions

? Certain serious traffic convictions or patterns of traffic violations (e.g. 4 or more moving violations within the past 2 years, failure to appear, at-fault accidents and driving under the influence).

? Illegal use of certain controlled substances.

? Poor employment history.

 

RECORD OF CONVICTIONS:  A full disclosure of all convictions is required.  Failure to disclose convictions will result in disqualification.  Not all convictions constitute an automatic bar to employment.  Factors such as your age at the time of the offense(s), and the recency of offense(s) will be taken into account, as well as the relationship between the offense(s) and the job(s) for which you apply.  However, any applicant for County employment who has been convicted of workers? compensation fraud is automatically barred from employment with the County of Los Angeles (County Code Section 5.12.110).  ANY CONVICTIONS OR COURT RECORDS WHICH ARE EXEMPTED BY A VALID COURT ORDER TO NOT HAVE TO BE INCLUDED.

 

SOCIAL SECURITY ACT OF 2004:  Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System.  All newly hired County of Los Angeles employees must sign a statement (Form SSA-1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement.  For more information on Social Security and about each provision, you may visit the website www.socialsecurity.gov , or call toll free 1-800-772-1213.  Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office.

 HOW TO APPLY 

All applicants for the Senior Digital Systems Technician examination are required to submit a Standard Los Angeles County Employment Application with an original signature and date.  ALTHOUGH A RESUME MAY BE ATTACHED, IT WILL NOT BE ACCEPTED AS A SUBSTITUTE FOR THE STANDARD COUNTY APPLICATION.  Standard County employment Applications are available at the address at the top of this bulletin or may be downloaded from the Internal Services Department Home Page located at http://isdjobs.co.la.ca.us/joblistings/examApplicationInstructions.cfm?id=w6526g or the Department of Human Resources website at http://dhr.lacounty.info/.  Standard County Employment Applications are only accepted Monday through Thursday, from 7:00 am to 5:30 pm, at the address listed at the top of this bulletin announcement.  Applications received after the close of filing will not be accepted.

 

APPLICATIONS RECEIVED WITHOUT THE COMPLETED SUPPLEMENTAL QUESTIONNAIRE WILL BE CONSIDERED INCOMPLETE, AND WILL BE REJECTED.

 

 The acceptance of your County Application depends on whether you clearly show that you meet the Selection Requirements.  COMPLETELY AND CORRECTLY FILL OUT EVERY PORTION OF YOUR COUNTY APPLICATION TO RECEIVE CREDIT FOR ALL RELEVANT EXPERIENCE, EDUCATION OR TRAINING.  FULLY ADDRESS ANY DESIRABLE QUALIFICATIONS THAT YOU MEET, IF APPLICABLE.  If additional space is needed to list job experience, attach additional sheets to your application.  These sheets must be in the same format as shown on the job application, in the ?Work Experience? section (include job payroll title, salary, employer, employments dates, etc.).  INCOMPLETE OR INACCURATE APPLICATIONS MAY BE REJECTED AT ANY STAGE OF THE SELECTION PROCESS.  All requested, and/or required documentation (college degrees, licenses or certifications, transcripts, etc.) will be required at the time of appointment, unless otherwise specified.

 

ALL INFORMATION IS SUBJECT TO VERIFICATION.

 

If you have questions, please contact the exam coordinator, Martha Sandoval at (323) 881-4655 or at our toll free number: (888) 283-6555, ext. 3006.

_______________  ___________________________________________________________________________________

 

AN EQUAL OPPORTUNITY EMPLOYER:  It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, gender, national origin, age, sexual orientation or disability. All County of Los Angeles employees must successfully pass a medical examination prior to final appointment.

 

VALID IDENTIFICATION REQUIRED: Before being admitted to any interview, written or performance test, candidates must present valid identification with a photograph and signature (i.e. Driver License, passport, etc.).

 

EMPLOYMENT ELIGIBILITY INFORMATION:  Final Appointment is contingent upon verification of U.S. Citizenship or the right to work in the United States.  Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of:  1) identify and 2) U.S. employment eligibility.

 

AMERICANS WITH DISABILITIES ACT OF 1990:  All positions are open to qualified men and women.  Pursuant to the Americans with Disabilities Act of 1990, if you require material in an ALTERNATE FORMAT or are an individual requesting REASONABLE ACCOMODATIONS in the examination process (e.g., help in applying for a position, or special testing arrangements for readers or interpreters) PLEASE PROVIDE ADVANCED NOTICE OF YOUR NEEDS TO THE COORDINATOR AT (323) 267-2432. HEARING-IMPAIRED APPLICANTS WITH TDD EQUIPMENT may leave typewritten messages at (213) 974-0911.

 

BACKGROUND INVESTIGATION: All ISD employees are fingerprinted and subject to a criminal background check by the State and Federal Departments of Justice.  Employment is contingent upon passing this background check.  Job-related convictions, as defined by County policy or the requirements of a ?sensitive position? might result in discharge or disqualification from ISD employment.  Examples of

disqualifying factors include any felony convictions; job-related misdemeanor convictions; serious traffic convictions or patterns of traffic violations; poor credit history; poor employment history; and substance abuse.

LOS ANGELES COUNTY CHILD SUPPORT COMPLIANCE PROGRAM:  In an effort to improve compliance with court-ordered child, family and spousal obligations, certain employment and identification information (e.g., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations.  Family Code section 17512 permits, under certain circumstances for additional employment and identifying information to be requested.  Applicants will not be disqualified from employment based on this information.

 

VETERAN?S CREDIT:  VETERANS? PREFERENCE CREDIT of 10 points will be added to the final passing grade, in any open competitive examination if you are an honorably discharged veteran who served in the Armed Forces of the United States:

a. During a declared war; or

b. During the period April 28, 1952 through July 1, 1955; or

c. For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; or

d. In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded.

This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service.  The DD214, Certificate of Discharge for Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans? preference.  If you are unable to provide any documentation at the time of filing, the 10 points will be withheld until such time as it is provided.

 

JOB INFORMATION:  A listing of County positions open to the general public can be reviewed 24-hours a day at the Department of Human Resources Homepage at http://dhr.lacounty.info/ or by calling the Job Information Hotline at (800) 970-LIST (5478).  A current listing of interdepartmental promotional and transfer opportunities open to County employees ONLY can be reviewed at http://dhr.mylacounty.info/ .