Seibel Configuration Programmer

STRONG SIEBEL CONFIGURATION, SCRIPTING, EIM. INFORMATICA A PLUS. Application description: The Application is a CRM Siebel Implementation supporting all US and Canadian Customer Call Centers, Field Service and Inventory Management processes. The application has interface with various systems like ASAP billing (Siebel EAI, Informatica), Manufacturing (Siebel EIM, Informatica ), Datawarehouse (Siebel Analytics, Informatica), FedEx (Siebel EAI, Informatica), Asset Management (Siebel EIM, Informatica). The application has nearly 300 call center users and 350 remote users. Some of the important modules of the Application are Service Request, Activities, Assets, Orders, Products, Cycle Counts, Preventive Maintenance, Audit Trail, Smart Scripts. Siebel Version: 7.5.3.12 [16272] Life Science Siebel Application Server OS (4 Servers): MS Win 2000 Server Database: Oracle 8.1.7.4 Database Server OS: Sun Solaris 2.8 Informatica Version: 6.2 (in the process of upgrading to 7) Informatica Server OS: Unix Support Role description: Provide application support and development for Navigator Application. Some of the critical activities would be: Siebel Application Administration - Move to Development to Test to Validation to Production during new releases - Maintain Production, Validation, Training, Test and Development environment - Monitor various jobs, tables and create reports - Coordinate with various groups to schedule downtime - Actuate Report Troubleshooting Production Issues - Investigate the issues - Communicate the users on resolutions - Move changes from Development to Production if required - Data remediation Monitoring the interface jobs - Manual intervention if the Siebel Analytics DAC load fails - Troubleshoot and resubmit if Siebel EAI / EIM or Informatica job