Support Coordinators

1st and  3RD SHIFT SUPPORT COORDINATOR POSITIONS

 

 

Job Category  Technical Support

Business Unit/DivisionWillis Group Holdings

LocationNashville



 

Responsibilities/Key Willis Group Holdings Limited is a leading global insurance broker, developing and delivering professional insurance, reinsurance, risk management, financial and human resource consulting and actuarial services to corporations, public entities and institutions around the world. With over 300 offices in more than 80 countries, its global team of 15,400 Associates serves clients in some 190 countries. Willis is publicly traded on the New York Stock Exchange under the symbol WSH. Additional information on Willis may be found on its web site: www.willis.com
 
We currently have open positions as Support Coordinator in our office located in Nashville, Tennessee for both 1st and 3rd shifts. These Support Coordinator positions serve as the primary contact for Willis employees and customers regarding technical questions, concerns and problems.  Utilizing technical and customer service skills to satisfactorily resolve end-user issues with products and services.  Provide feedback and innovative suggestions for solutions to improve service and to reduce support call volume.  Proactively follow-up with customers and escalate issues as necessary.  Input and update service documentation into the call request system.

 

Skills/Qualifications  To qualify, you must have an Associate?s Degree or better in a computer-related field or equivalent work experience.  A+, Network +, MCP, or MCSE a plus.  Previous customer service experience is preferred.  The ideal candidate will be detail-oriented and will possess excellent troubleshooting and analytical problem solving skills as well as excellent written and verbal communication skills.  Must possess knowledge of PC hardware, Windows XP operating system, VPN remote access connections, Active Directory, Citrix and the world-wide web.  An understanding of TCP/IP, WINS and DNS is required. VMS/VAX and MS Office support experience is a plus.  A positive, flexible and professional team player who thrives in a fast-paced environment will be well-suited to our team.

 

Must be willing to work over-time, weekends and holidays as well as be on call one week per month as well as work third shift.  Third shift positions will follow the UK holiday schedule rather than US holidays.

 

Willis is an EEO/AA employer who supports DiversityQualifications