Technical Support Specialist 3373

Urgent Position!

 

Capstone Corporation is certified by the Small Business Administration as a Small, Minority-Owned, Business, and is a well known Homeland Security, Operations and Strategic Planning, Information Technology, Program Management, Infrastructure Support, and Assessment and Analysis services provider whose success is based on customer focus, responsiveness, and, above all, commitment to the Team.

RESPONSIBILITIES:
Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform. Configures, assembles and installs microcomputers, workstations and/or peripheral equipment. Performs first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers. Escalates unresolved problems to expedite resolution. Maintains disaster recovery procedures for LAN and related equipment/software. Upgrades, modifies and replaces hardware, software and network components. Performs system backup and recovery activities. Creates and maintains user login identification (user id) information and login scripts. Monitors system performance, gathers data, and prepares management reports. Audits hardware/software inventory to ensure their integrity as well as licensing compliance. Updates and maintains site administration manual documentation. May provide user orientation on hardware, or software or network operations. Keeps abreast of emerging operational support technologies and industry trends.



REQUIRED SKILLS:

Individual must have the following experience:

W2K

Desktop

Network and application troubleshooting

Includes potentially carrying duty phone and after-hours and weekend on-call support.

OVERTIME, SECRET CLEARANCE

Capstone Corporation is an equal opportunity employer and values the diversity of its people. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Please click this link to apply for this position:
https://jobs-capstone.icims.com/capstone_jobs/jobs/candidate/job.jsp?mode=view&jobid=3373