Hardware Tech Quad Cities

Primary Duties and Responsibilities
Uses specialized knowledge or skills to perform hardware support and repairs for user departments across the Health System. Resolves hardware, software, and communication problems/conflicts/defects. Will interact with customers, and may recommend and purchase inventory, and control supplies and/or parts.

Work with the Hardware Tech Lead, Service Center, all Information Technology departments, especially Infrastructure Support, Infrastructure Implementation, Asset Administration, and Information Protection. Promote team effort in reaching solutions to customer needs.

Qualifications
Two year degree in Computer Science or Programming. Equivalent education and work experience will be accepted only if previous experience applies to specific systems.
Knowledge of a wide range of computer systems software, applications, hardware, and communications.
Requires Personal Computer experience with networking experience preferred.
Requires highly developed communications and negotiation skills to effectively work with all levels of management throughout the Iowa Health System, its subsidiaries and affiliates.
Knowledge of maintenance and repair of computer hardware; b) Investigating and resolving problems, and/or repairing as specified by work orders; c) Performing system upgrades, and other customized configurations; and d) Installing, integrating and configuring new systems and hardware for users.
Knowledge of healthcare industry systems preferred

Status
FTR

Shift
dayshift

FTE
1.00