PC/Desktop Support Consultant

Knowledge and experience with MS Windows operating systems 2000 & XP (10 years experience)
Knowledge and experience with hardware configuring of desktops and printers (network & local) (5 years experience)
Useable knowledge of MS Office products especially Excel and Word.
Demonstrable verbal communication skills since this position involves direct contact with end users.
Written communication skills are needed to report on task progress to management and end users.
Experienced with IBM desktops/laptops and printers along with the related software aspects of Windows operating systems of XP & 2000.
Technical/Trade Business certificate (i.e. A+) or Associates Degree with some compensation for work experience.
Work independently with minimal supervision following directions and demonstrating good time management skills.
Reliability and teamwork skills are key.
Proficient with hand tools as well as basic trouble shooting techniques
Must possess a valid resident state drivers license and a good standing drivers record.
A reliable vehicle is required by the candidate for occasional travel to other sites for on-call or other support.

 

Additional Preferred Skills:
General network equipment knowledge.
Any Microsoft certificates.

 

Description:

Working under very minimal supervision to provide support to PC and LAN end users in response to user requests and questions related to hardware and software.  This person provides technical assistance to the junior members.  Assists in installation, maintenance, and usage of the company's local area network.  Assists in the establishment of the PC lan procedures regarding access methods, metrics, security validation checks and documentation.  Also provide the trouble shooting and installation of data networking equipment, voice equipment and their related cabling requirements.


25% - Determine, analyze and respond to trouble calls for PC hardware, PC software, data networking equipment, voice equipment and the actual repair responsibilities that go along with this equipment.
25% - Analyze and recommend software and hardware needs for end users.
40% - Participate in projects involving moves and installs of PC and phone equipment as well as projects supporting the Network Design groups.
10% - Participate in special projects (internal) as assigned.