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 Tech Support

Details
Country: USA
Location: GA Norcross
Total applied: 14

Education Level: High School or equivalent
Job Type: Employee
Job Status: Full Time

Tech Support

Fast paced national independent claims adjusting firm in Norcross, GA  seeks technician for in-house and remote office support.  The ideal candidate will have experience installing and troubleshooting Windows 9X, 2000, XP, MS Word, VPN & dial-up connections, imaging, good organization skills and A+ certified is a plus.  The primary responsibilities include but are not limited to the following: 

 Answer incoming Technical Support calls to support Win 9X, 2000, and XP Handle routing customer inquiries regarding e-mail, word, excel, citrix and component level problems Assess and meet customer needs and escalate customer calls to the appropriate level for further action when needed Assist customer in learning to use proprietary software Research and resolve customer issues Update customer records to document all calls, action taken and required follow-up Support DSL and internet connection problems remotely 

 

We offer an excellent compensation package to include a full array of benefits and 401K.  Visit us on the web at www.custard.com.  Qualified candidates please submit resume via email to techjobs@custard.com .  EOE.

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