Technical Support Engineer

Company Overview:

 

Micro-Star International (MSI) specializes in the design and manufacturing of motherboards, interface cards, barebones, communication devices, server products, notebooks, & consumer electronics. In the rapidly changing information technology industry, MSI has certainly become a vital link in the chain of leading-edge technology.

 

MSI keeps the principle of "Award-winning product quality and outstanding customer service" in producing its products, and achieves its position as one of the Top 5 motherboard/video card manufacturers in the world.

 



Location:  City of Industry, CA

 

Our Customer Support Engineer provides technical support to MSI products, such as motherboard, VGA, Server, Barebone system, Communication, Optical Storage Device, and Laptop etc.

In this position, you will track, manage, and communicate "bug" reports and problems through resolution. Provide sales support in meeting customer needs and drive customer satisfaction. Act as a liaison between the customer and the engineering design team. Develop and deliver products based on customer needs within the desired timeframe. Be responsible for performing necessary lab-based debugging to resolve technical problems encountered by customers. Act intuitively and respond quickly to rapid changes in the technical environment. Work with new and developing technology that may lead to unforeseen technical challenges. Provide technical support and well-crafted solutions to customers.

Your strong presentation, communication, and writing skills will help when interfacing with R&D, external and internal customers, marketing, sales, and repair department. You must be able to communicate technical information to individuals with different levels of technical knowledge and use your increasing technical knowledge to ask the customer appropriate questions.

Qualifications:
-More than two years experience in computer industry (Motherboard manufacturer will be plus)
-College degree or higher (E.E. will be plus)
-Strong in hardware knowledge & troubleshooting
-Familiar with Microsoft OS & Linux
-Good communication skills in both written and verbal
-Efficient task-tracking and problem-solving techniques
-Team oriented

-Fluent In English, 2nd language will be a plus

For All Qualified Candidates Please Send Your Resume with Job Title to:

MSI Computer - Los Angeles
Attn: Tommy Mo
E-mail: TommyM@msicomputer.com