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Telephony Convergence Engineer
| Details |
Country: USA
Location: CA Long Beach
Total applied: 2
Relevant Work Experience: 2+ to 5 Years
Career Level: Experienced (Non-Manager)
Education Level: Certification
Job Type: Employee
Job Status: Full Time
Job Shift: First Shift (Day)
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Telephony Convergence Engineer
Primarily responsible for design, development, implementation and analysis of technical systems and interfaces related to telephony technologies, specifically VOIP based systems. Specific duties may include:Perform engineering design reviews, vendor evaluations, system architecture reviews, new implementations, and troubleshooting; Design, build and implement local and enterprise-wide call center and Telephony solutions and interfaces; Perform convergence of voice and data technologies and integration with legacy systems; Identify, develop, implement and support complex voice, video, data applications and services solutions requiring a strong blend of professional skills and technical expertise; Interact with business units/customers to ensure quick problem resolution and convert needs into technical solutions; Exercise judgment within defined procedures and practices to determine appropriate action.
Other duties and responsibilities include but are not limited to developing and maintaining documentation for Telephony/Call center architecture, call flow design drawings, installation procedures and other related information, and assisting manager in providing support of IP converged environments.
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