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 Application Support

Details
Country: USA
Location: TX Austin
Total applied: 19

Job Type: Temporary / Contract / Project
Job Status: Full Time
Job Shift: First Shift (Day)
Salary: From 26.00 to 28.00 USD per hour

Application Support

Level 2 application support personnel on IWCS project.

Answering questions from the Web Master DB

Responding to customer inquiries

Forward non-problem reports to appropriate channels

Fixing entitlement issues

Creating SPRs for any trouble tickets (even the ones that they fix)

Verifying IWCS application is working properly

Troubleshooting issues to determine root cause and come up with possible solutions.

 

Must have:

Excellent written communication and customer facing skills

Intermediate skill set with Notes/Domino applications and Websphere portal applications

Exceptional team work abilities

Must be flexible and proactive with assisting on issues outside the scope of their daily responsibilities

A Desire to expand their technical expertise

Experience supporting or working with a Portal applications in a clustered environment

Troubleshooting skills for Portal, Domino and DB2 applications

- Apply for Application Support

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