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Application Support Specialist
| Details |
Country: USA
Location: MA North Andover
Total applied: 3
Relevant Work Experience: 2+ to 5 Years
Career Level: Experienced (Non-Manager)
Education Level: Bachelor's Degree
Job Type: Employee
Job Status: Full Time
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Application Support Specialist
Join our Support Services Team as an Application Support Specialist fielding customer inquires related to specialized software applications and performance in a tiered support environment. After training, you will work with senior members of the Support Team as you begin taking customer calls. This hands-on training is the perfect environment to expand your knowledge of our applications, the vehicle rental industry and our customers.
TSD has a well-developed career path for this position, and it is expected that as you grow in product and industry knowledge, you will ascend to the Level Two arena. Level Two representatives provide in-depth troubleshooting and issue analysis, as well on-site training or installation assistance for our customers. Widely acknowledged as number one in this industry since our inception, TSD currently seeks energetic, self-motivated individuals to expand our Support Services Team.
Qualifications: BA/BS Degree 2+ years Application Help Desk experience Excellent MS Office, communications, follow-up, and analytical skills a must Experience with database queries, updates, and relationships a must Ability to assimilate new applications quickly Commitment to customer service excellence
Compensation: Competitive Salary Excellent benefits package including Blue Cross Blue Shield health, MetLife dental, life/disability insurance, Great West 401K, etc.
Contact Information: Email resume to support_positions@tsd-inc.com to be considered for this position. Visit our website at www.tsd-inc.com to learn more about TSD!
Widely acknowledged as #1 in our industry since our inception in 1983, TSD continues to provide technology to the automotive industry with rental, loaner and reservation applications that are responsible for streamlining daily operations and providing management information to thousands of large and small companies worldwide. TSD customers include independents and franchise organizations of all sizes as well as Fortune 500 companies.
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Computers, Software 
