Applications Development Engineer

Plan, design, engineer, develop, implement, and troubleshoot infrastructure technologies on the customer-servicing network. Provide subject matter expertise around specific technologies. Provide project management for the deployment of customer-servicing projects. Act as vendor interface for support of applications and technologies. Evaluate and implement new technologies, policies, and procedures for business network operations

Responsibilities
- Identify changes needed in the customer-servicing infrastructure configuration to achieve the technology organization goals
- Analyze network & system response and determines tuning recommendations to improve performance.
- Manage effective issue identification and resolution process; serve as the focal point for customer-servicing infrastructure-related issue / crisis resolution
- Scheduled rotational on-call assignment
- Provide project management oversight to customer-servicing infrastructure implementation projects.
- Implement technology and customer-servicing infrastructure changes
- Evaluate new product/solutions for inclusion in our customer-servicing network
- Define requirements in support of budget plans and make recommendations for ways to improve performance and reduce costs
- Design an effective test plan for any new / changed customer-servicing infrastructure
- Support identification and collection of metrics and performance reporting processes
- Develop full suite of documentation as it relates to the customer-servicing network infrastructure (Work Plans, Standards, policies and procedures, etc.)
Qualifications
- Bachelor's degree in Information Technology Computer Science or Systems Engineering preferred.
- 3 to 5 years relevant work experience in:
- Application environments: TTI/Netrac, HP NNM, Sonus EMS, Passwerks, Watchmark Prospect, Cell Page, InfoVista, Narus View & CBB, Keynote, Cisco Works, Cisco WAN Manager, MRTG, Net Scout
- Development Environments: Interpretive and compiled languages, Shell scripting (i.e. KSH, BASH...), Perl, PHP,
.NET, SQL, XML/UML, C/C++/C#, Java, DB structures
- Software tools: Visual Studio, Cisco Works, Cisco WAN Manager, SQL clients, SQL Tuning, Oracle, MySQL,
Sniffer, Apache, CVS (Concurrent Version System)
- O/S & Network: OSI model, Lucent switching, Nortel switching, TCP/IP, UDP, SNMP/TL1, UNIX (Linux/HP
UX/Solaris), SS7
- Standard practices & Methodologies: General Telecom/Datacom principles, S/W Engineering models, FCAPS,
IP Routing concepts, Switching technologies, Network infrastructure, Network security practices