Applications Specialist

CheckFree (NASDAQ: CKFR) is a provider of financial electronic commerce services and products. From powering electronic billing and payment, to automating financial transactions, to streamlining regulatory reporting tasks, CheckFree's broad range of solutions continue to set new standards for quality.

At CheckFree, our vision is to make complex financial activities easier for businesses and consumers. For more than 20 years, we've been turning that vision into a reality by setting the standard for leadership, innovation and quality of financial electronic commerce. Today, CheckFree provides software and services to thousands of businesses and millions of consumers everyday.

CheckFree is monitored by and works in tandem with the same entities that monitor major financial institutions, including the Office of the Comptroller of the Currency (OCC), Securities and Exchange Commission (SEC), the Federal Reserve, the United States Postal Service and NACHA ? the Electronic Payments Association. 

CheckFree was founded in Columbus, Ohio in 1981 by Peter J. Kight. Our corporate headquarters are located in Norcross, a suburb of Atlanta, Georgia. We also have offices in major cities around the United States, as well as offices in Canada; Luxembourg; Sydney, Australia; and the United Kingdom.

JOB OPPORTUNITY

 Applications Specialist

Responsible for providing on-site, email- and telephone-based technical support to clients, third-party vendors, and company employees involved in diagnosing, troubleshooting, repairing and debugging large and complex application systems. Investigates and analyzes system problems. Recommends course of action to resolve problems. Reports design, reliability, and maintenance problems or bugs to Engineering, QA and Product Management teams as appropriate.

Resolves highly complex technical and strategic issues for CheckFree customers.

 

Works closely with developers to define, evaluate and troubleshoot software functionality.

 

Develops strong knowledge on current and emerging software solutions and third-party software and hardware products incorporated into CheckFree customer?s solutions.

Documents, updates and closes all support issues in trouble ticket-tracking system in accordance with department procedures and customer service level agreements.

Ideal candidate will be bright, articulate, and capable of demonstrating exceptional customer service skills with a proven systematic and logical problem solving ability.

 

Above average organizational and writing skills required.

 

This position requires 20-50% travel.  International travel may be required.

Required Skills:
0- 2 years as a Technical Support Specialist.
Strong knowledge of client-server hardware, customer service operations, Microsoft 2000/XP/2003 operating systems, Microsoft SQL relational database management systems, Microsoft IIS, TCP/IP and the Internet.  Must be flexible to respond quickly to after-hours issues and to be on-call as needed to travel to customer?s location with as little as 24 hours notice.  Excellent interpersonal and relationship skills necessary to work with an integrated team of customers, developers, implementation specialists and quality engineers.  Basic understanding financial services, accounting and/or software development industries.  Ability to work in a self-directed and independent fashion as well as within a group.  Must be able to multi-task and manage multiple issues, contacts, companies, and internal groups.

Education:
Bachelor?s degree required;  IT,  Computer Science,MIS, or Business Administration a plus.  MCP, MCSE, A+ and/or similar certifications preferred.

 

JOIN CHECKFREE!!

CheckFree is a place where your personal best is valued and peak performance is the norm. As part of the CheckFree team, you are encouraged to achieve, improve and build on your accomplishments. In return, CheckFree prospers, and new opportunities are created for even greater personal achievement. CheckFree recognizes that every associate has personal goals for his/her career and household. We support the pursuit of these goals through a focus on individual achievement. This mutual dynamic is what drives our growth and continued leadership in the markets we serve. We invite you to join our innovative and inspiring team.

 

EEO and ADA

 

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