Client Infrastructure Rep 3

Unisys is a worldwide technology services and solutions company. Our consultants apply Unisys expertise in consulting, systems integration, outsourcing, infrastructure, and server technology to help our clients achieve secure business operations. We build more secure organizations by creating visibility into clients' business operations. Leveraging Unisys 3D Visible Enterprise, we make visible the impact of their decisions - ahead of investments, opportunities and risks. For more information, visit www.unisys.com

Roles and Responsibilities DIT HD, Tier 1; Phone Coverage responsibilities: 1. COTS and Non-COTS; Applications Support: Provide technical support on standard software applications such as MS Office suite applications (Word, Excel, PowerPoint, Access, and Microsoft Outlook). Provide training on best practices for standard and specialized desktop applications; 2. Remote Assistance: remotely Install applications and fix errors. Assist users with computer/desktop problems (software/hardware) using Remote Assistance. 3. Network Administration: Provide administrative support with user accounts and passwords. Liaise with appropriate access monitoring groups. 4. Network Connectivity: Facilitate resolution of problems with Windows XP, Local Area Network (LAN), and connectivity problems. Assist users with network printing problems; 5. Mainframe Support: Reset mainframe passwords. Assist with errors and problems related to the mainframe and remote printers. 6. Equipment Support: Diagnose and resolve errors and issues with local and network Printers; Provide support in using and maintaining PDA and other hand held devices; 7. Remote Assistance; Assist users with VPN, Dial-Up, and Citrix Meta-frame calls.

Qualifications
3 yrs desktop support experience



We offer a fully competitive total rewards programs in a Pay for Performance environment, including opportunities for growth and development through Unisys University, an above market vacation policy, tuition reimbursement, competitive health and welfare benefits including medical, dental, life, disability, 401K and (featuring immediate eligibility) and a developing array of work/life benefits.



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Unisys is an Equal Opportunity Employer. M/F/D/V.