Client Support Analyst / HM7021

Your future is waiting at Misys Healthcare Systems, a division of Misys plc., the leader in healthcare information technology.

Position Description:

Misys Healthcare Systems is a leading provider of healthcare information systems for the entire continuum of patient care. Misys Healthcare Systems designs, develops, and supports a comprehensive suite of information products for hospitals, independent laboratories, physician practices and long-term care providers that serve the healthcare IT industry's broadening spectrum of needs. In addition to 92,000 physicians, 1,250 hospitals and 600 home care providers, the company's large, well-established client base includes hundreds of laboratories, clinics, managed services organizations and other related organizations.

Come join our growing team!! We are currently recruiting for a Client Support Analyst to join our Homecare Systems organization. The ideal candidate will be responsible for providing professional, courteous and prompt support for the Misys Homecare (MHC) products. This includes ensuring client satisfaction, problem definition, prioritization, analysis, re-creation, and resolution.

Responsibilities Include:
? Call queue Management/monitor the Internal Call System for requests for assistance
? Take ownership for resolving client support issues from case logging through management of escalation or resolution
? Document the customer problems as required in the call management system and provide appropriate details/information
? Utilize tools provided and other documentation as necessary in resolving or reproducing technical issues
? Effectively use escalation procedures as necessary
? Be an advocate for providing satisfaction to MHC clients by maintaining a proactive approach with clients
? Learn new products and tools and share knowledge with others
? Provide feedback on product and/or processes
? Regular, reliable attendance is required
? Provide efficient, quality service while working with MHC CSRs, Field Support personnel and clients to resolve outstanding client issues
? Interact with internal/external clients in a professional, courteous manner
? Support, promote, and cooperate with fellow employees in the attainment of MHC Helpdesk goals to provide quality service to the client
? Pursue, request and attend additional training to increase knowledge level in related fields
? Increase productivity by continued improvement in efficient troubleshooting methods, and increasing knowledge level in related fields
? Read distributed documentation regarding software and hardware changes and enhancements in order to be able to provide current information to clients

Qualifications:

Experience/Education Requirements:
? Bachelors Degree strongly preferred
? 2+ years previous customer service experience
? Strong communications and customer services skills
? Solid analytical, multitasking and troubleshooting skills
? Ability to communicate effectively with peers, other departments and management
? Ability to work in fast paced environment and effectively handle and troubleshoot most calls
? Ability to work independently and in a team oriented environment
? Ability to make decisions based on client and/or company needs
? General computer knowledge
? Healthcare experience desired


Misys . . . ?Software building the future of healthcare?